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Actiontec M1000 updated »
« Connection issues as of late  
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join:2003-03-20
USA

reply to dbdbdb
Re: Is the old alarm system messing up Qwest DSL?

There seem to be some inconsistent statements here. First you said that every phone line is filtered except for the modem. Then you said that you can't figure out how to disconnect the alarm. In order to filter the alarm, you'd have to insert the filter into the alarm phone line. If you could find that line to add the filter, you'd be able to just remove it from the phone network so I'm guessing it isn't filtered. That's one problem. Another goes along with what another poster said. Alarms are first in line so they can call for help. Since you're saying that it's nearly hourly that you have trouble and there are orange (probably trouble) lights on, I'll bet the alarm system is in an alarm condition and it trying to call someone. If the call fails the system will probably wait some period of time (an hour seems reasonable if this has been going on for a while) and then try again. Do you have dialtone service?

What I'd do would be to find a regular phone and hook it up without a filter near where your modem setup is, but not through the modem itself. Leave it off hook and listen to the modem data noise. (This will probably result in some degradation of data speed for the time being. Don't worry about that.) When the modem freaks out, see whether the sound changes any.

You'll probably also want to figure out how to disconnect power from the alarm system. Be careful with 120V house current of course, and you'll also probably have to disconnect the battery backup. I think it might be the backup that's causing the beeping and the alarm condition. Backup batteries like that don't last more than 5 years on the outside and need to be replaced.

Let us know if that helps.
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Forums » US Telco Support » QwestActiontec M1000 updated »
« Connection issues as of late  


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