 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to Mele20
Re: [TWC] linksys router "use the login password "
Employees can not see customers passwords for security purposes.
It is entirely possible to set up a secret pin number.
"Does Oceanic and TW CSRs now refuse to speak to a potential customer unless they give out their SS number? "
No
"What dodo thought to mix Billing with simple customer service? "
In many cases they are one and the same. Billing issues impact service.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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