shighfield
join:2009-06-22
 ·Bell Sympatico
 ·voip.ms
| [Internet] Wow... Bell did somthing.
I have two bell phone lines. I wanted to move my internet from one line to the other line. (As I am porting the second line to VOIP).
It took Bell two weeks, 6 phone calls, 4 hours total on the phone with me, and 2 repair men.
The last repair guy came yesterday (On the holiday!) and I explained it to him he laughed and said "I'll call you in 15 minutes" and walked out.
About 30 mins later I look up at the DSL modem and the lights are all lit up ten seconds later the phone rings. "COuld you check it out sir?" Bam it works!
I've been paying for 10MB service and getting 6, I'm now getting 10-12MB service!
This is the first time fighting, being polite, being patient has ever worked for me with a large company.
It cost me a LOT of time. I'm sure Bell will spank me with some insane fee's when my second line is ported out, but for today I'm happy. |
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Peter Principle
@cgocable.net | You made six calls to do this.
So what are the odds that your Internet contract got changed and you don't even know it yet? |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada | reply to shighfield
The 10 meg service has a bandwidth limit of 100 Gig per month and that is what he said he was paying for.
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My Canada includes Quebec. |
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RobinK
join:2004-04-16
Canada
1 edit | reply to shighfield
It all depends who you talk to. When it comes to Bell, my experience is most of them don't know their jobs. But when you get someone competent and skillful, shit actually gets done.
If it weren't for my brother who is a Bell tech, I would still be stuck on 3meg on both my DSL lines. When he came over to visit one time, he left for about 30minutes and hooked me up to a remote and now I have epic line stats.
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Argue opinions using facts. Not facts using opinions. |
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Davesnothere
join:2009-06-15
| The local Bell techs often know a lot more than that for which they are given credit, and themselves are sick and tired of being caught in the middle of disputes between Bell & a customer.
Often they side with us, and given reasonable diplomacy have worked above & beyond, IME.
It's Bell's Biz Office which is their largest problem, and their phone Tech Support dept which frequently challenges that for 1st place. |
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MrBabou
join:2006-08-16
Gatineau
| said by Davesnothere  :The local Bell techs often know a lot more than that for which they are given credit, and themselves are sick and tired of being caught in the middle of disputes between Bell & a customer. Often they side with us, and given reasonable diplomacy have worked above & beyond, IME. It's Bell's Biz Office which is their largest problem, and their phone Tech Support dept which frequently challenges that for 1st place. I totally agree with this. However, unfortunately, I have wasted countless hours with Bell on the phone, trying to fix the lies they told me, the errors they made, etc etc... No matter how good the techs are, it wasn't enough to keep me with Bell. That plus the fact that Bell is another company that enforces contracts. Not anymore... |
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dirtyjeffer
Lest We Forget
Premium
join:2002-02-21
London, ON
 ·Rogers Hi-Speed
| said by MrBabou :However, unfortunately, I have wasted countless hours with Bell on the phone, trying to fix the lies they told me, the errors they made, etc etc... been there, done that...i switched everything (all four services) to Rogers last year...while they still have contracts, i haven't had any issues with the services, and the few minor things i have needed to get fixed, were all fixed quickly, with one phone call, and i never had to call back...i realize Rogers isn't the greatest thing since sliced bread, and many people will say they aren't much better than Bell, but from my experiences in the last 18 months, they are substantially better...as well, almost all of my friends/family and co-workers have dumped Bell and are also on Rogers, so i checked with them before making the switch myself.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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MrBabou
join:2006-08-16
Gatineau | reply to shighfield
I get a feeling that at least Rogers seemed to have improved their customer service side. Bell doesn't seem to care... |
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outFire
join:2009-05-13
Toronto, ON
| reply to shighfield
You are the lucky one "I've been paying for 10MB service and getting 6, I'm now getting 10-12MB service!" Wish I can have that  . You are right about rogers has improved with their customer services. For this "Bell doesn't seem to care" I blame it on the wealthy one, but some bell's technical supporters are very helpful. For example, the direct forum folks. |
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