Re: [AZ] Cox, why oh why oh why oh why

Author	All Replies
bbeesley VIP join:2003-08-07 Las Vegas, NV	reply to jsmiddleton4 Re: [AZ] Cox, why oh why oh why oh why said by jsmiddleton4 : What are the symptoms one may see if having issues due to this frequency? What will we see? most likely others will observe nothing - if there are issues with a specific frequency they are normally noise or signal issues that are localized - usually at the house For instance, a bad or kinked cable can introduce impairments specific to one channel or a range of channels normally, the cable modem will attempt to negotiate the best options with the CMTS but this does always get the 'cleanest' frequency due to a number of factors. It is a common practice when troubleshooting to force a modem to another frequency if it is realized that one is less desirable or may be the cause of impairments in order to quickly restore service for the customer but this should not preclude fixing the problem over the long term. for the OP - I would strongly suggest requesting a truck roll, most of the time the cause of the impairment is within the house and this should be thoroughly checked with a meter to ensure that signal is good on this frequency - make sure the tech understands that you have observed and can demonstrate poor performance on the specific frequency as this can help them find what is likely going to be a very elusive but correctable issue.
bbeesley VIP join:2003-08-07 Las Vegas, NV	to forum · permalink · · 2009-07-02 12:09:21 ·
jsmiddleton4 join:2003-11-13 Glendale, AZ 1 edit	Thanks bb. Just that "something" is going on in AZ. There are several threads from various locations with multiple users in those threads all with the same symptom. Serious slow down in the evening hours and some slight instability. Not serious instability. Wondering IF all of us have been switched to this particular frequency? Something is not right. Hard to believe ALL of us have issues in our homes and need a truck roll.
jsmiddleton4 join:2003-11-13 Glendale, AZ 1 edit	to forum · permalink · · 2009-07-02 12:38:50 ·


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