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dbdbdb
join:2009-07-01
Albuquerque, NM
1 edit | reply to dbdbdb
Re: Is the old alarm system messing up Qwest DSL?
Update:
A technician came by earlier this morning. He'd checked the lines and told me that, while he was here to find and remove a bridge tap, he couldn't find one, and thus, came down to the house to see if there was anything he could locate here.
I told him about my suspicions about the old alarm system--he agreed and said that it sounded like that was the problem. So he unlocked the NID, and plugged in his phone-machine thing (haha, no idea what it's called) and immediately, there came a sound like someone was dialing numbers. Lots of them.
"If someone else in your home dialing a number right now?"
"No sir, I'm the only one in."
So he spent about ten minutes afterwards disconnecting the alarm from the NID. Then he plugged in his machine again--no dialtone, just static, which he told me was normal from his machine. (my phone, when we checked, sounded crystal clear with no fuzz).
So he cleaned everything up, I thanked him, and he left while leaving me his personal card in case anything acted up (we joked a bit about going through customer service). I'm satisfied, and hope, really hope, that this fixes the problem.
It's been a hour and a half with no disconnects. I'm feeling hopeful, but those far end FEC errors are piling up, and the far end CRC errors are cropping up as well. Crossing my fingers. | |
dbdbdb
join:2009-07-01
Albuquerque, NM
1 edit | Well, darn it, disconnecting/retraining again.
Strange thing is that when it does it, I pick up the phone and it reads 'line in use.' The tone sounds like someone in on line, and then a high-pitched beeping noise starts coming through.
I contacted the technician, and he said that the alarm is probably hooked up to the house still, despite him taking it out at the NID. Sigh. He'll call me back--but damn it, I thought it was fixed!
edit: tech came back, a really nice guy. Said he'd left one wire unclipped because he wasn't sure if it belonged to the alarm. Clipped, dsl and phone still left, we checked for dial tone and again, he told me to call him back if we still experienced trouble. He's 'sure' it's the old alarm system malfunctioning and going haywire, trying to dial the company.
Hope it works this time, getting disconnected every hour is annoying! | |
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