 Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:3
1 edit | [WIN7] Windows FAX and Scan (WFS) I am having a problem getting WFS to recognize my external MODEM under Win 7 RC x64.
• The MODEM works fine with my HP scanner/FAX.
• Device Manager recognizes the MODEM (external US Robotics v.92) and loads the MS driver.
• Under properties there is a diagnostic to test the MODEM. That works fine.
• In Control Panel under Phone and MODEM, the MODEM is set up.
• AFAIK all needed services are running.
• Going into WFS if I try to setup an account, I click on the non-network MODEM and I get the error message that the WFS cannot find a MODEM. The same goes for if I click on new FAX.
• MS help is not very helpful and searching the Internet resulted in no real revelations.
• I have deleted the MODEM and installed by hand; no joy.
• I uninstalled WSF and then reinstalled it; no joy.
• In Vista, it worked fine.
Any clues would be gratefully accepted.
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"You can observe a lot by watching". Yogi Berra |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:3 | • After testing trying various things, I think that I might have a corrupt user profile.
• I login with a different account and everything works fine.
• I created another account for me and tested that one and it works fine.
• I renamed my user account under C:\users\myname. I then went into the registry and deleted my SID. Reboot.
• Under my new account, I moved all the data from my old account (except the system files) to my new account. Reboot.
• Login with my new account and it does not work again. Same error message.
Anyone have a clue as to what is going on here?
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"You can observe a lot by watching". Yogi Berra |
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 auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15 | What is the exact error message you get? |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:3 | This is what I get. |
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auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15 Host:
Microsoft Help
| What is posted in the following link may help:
»social.technet.microsoft.com/For···e001e71d
The "fix" usually works in Vista for the same error and should also work in Windows 7.
The problem may have occurred as a result of using "Windows Easy Transfer" or upgrading a previous Windows install. |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:3 | Yes, I used the WET when I went from Vista to Win 7.
It did not create a new account. Same error message.
The instructions say to "turn off WFS". Does that mean to uninstall it or just make sure it is not running??
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"You can observe a lot by watching". Yogi Berra |
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auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15
1 edit | Just make sure WFS is not running so you are able to delete the Fax account that was ported using Windows Easy Transfer. |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:3 | It is not running.
Logged in with another account that worked before. It ran fine.
However no new account was made under the registry key.
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"You can observe a lot by watching". Yogi Berra |
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auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15 Host:
Microsoft Help
| said by Irish Shark:However no new account was made under the registry key. Make sure "Windows Fax and Scan" is not running.
Then, open services.msc and "Stop" the Fax service.
Open an "elevated" "Windows Fax and Scan".
Check the registry key that the Fax account was created. |
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Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:3 | Works like a champ! 
Thanks, auggy  |
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auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15 | You're welcome. Glad that worked.  |
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