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<title>Getting Comcast, need some help in Comcast HSI</title>
<link>http://www.dslreports.com/forum/r22645180</link>
<description></description>
<language>en</language>
<pubDate>Wed, 09 Dec 2009 02:15:31 EDT</pubDate>
<lastBuildDate>Wed, 09 Dec 2009 02:15:31 EDT</lastBuildDate>

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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917953</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : he is only on 16/2 - 16QAM is fine, it can handle 10.24Mbps ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917953</guid>
<pubDate>Mon, 24 Aug 2009 19:28:25 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917750</link>
<description><![CDATA[<A HREF="/useremail/u/1604310"><b>hata28</b></A> : IM ComcastSteve ...it's shouldn't be DOCSIS 1.1 for upstream. I had this before on my Extreme tier when I rebooted the modem. All 4 Channels were bonded for downstream and upstream changes from DOCSIS 2.0 to 1.1 and my upload speed became 6 Mb/s instead of 10 Mb/s.  ComcastSteve fixed it and everything running smoothly and faster than b4.<br>And mine still 16 QAM for upstream but getting 1.3 MB/s constantly]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917750</guid>
<pubDate>Mon, 24 Aug 2009 18:51:48 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917732</link>
<description><![CDATA[<A HREF="/useremail/u/287036"><b>cghh</b></A> : What does the  "[3]QPSK" along with "[3]16QAM" mean? I know what QPSK and 16QAM are, but what is the the "3" part, and mentioning both modulation schemes?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917732</guid>
<pubDate>Mon, 24 Aug 2009 18:48:07 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917253</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : It isnt really DOCSIS 1.1 modulation, Comcast switches between 16, 32 and 64QAM based on congestion and signal noise. I have the 22/5 service and am on 16QAM Modulation, and get 8-9mbps up (Powerboost). Comcast is currently rolling out 64QAM in all markets, and then Upstream channel bonding.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917253</guid>
<pubDate>Mon, 24 Aug 2009 17:14:36 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917176</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : <div class="bquote"><small>said by  iansltx <A HREF="/useremail/u/1440579"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A>  :</small><br><br>What's interesting is that your upstream modulation is DOCSIS 1.1 rather than DOCSIS 2.0. I've never seen a DOCSIS 1.1 upstream channel along with bonded download channels, but that's what you're getting. Maybe try rebooting your modem to see if it'll grab a higher-modulation upstream channel. If you're actually in a DOCSIS 3.0 area you should be getting a DOCSIS 2.0 channel and 5+ Mbps of upload bandwidth (here the number is around 8-11 Mbps on my non-D3 modem).<br> </div>Thanks&#133;<br><br>So I just rebooted the modem; it doesn't look like anything has changed:<br> <IMG SRC="http://ran.me/postimages/dslreports/dsl_signalstats2-082409.png"> <br><br>Should I call Comcast about the DOCSIS 1.1 channel or is it not really an issue I should be concerned about?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917176</guid>
<pubDate>Mon, 24 Aug 2009 16:59:35 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917124</link>
<description><![CDATA[<A HREF="/useremail/u/1440579"><b>iansltx</b></A> : Those results are exactly where they should be; Comcast tiers are actually overprovisioned by 10% on download and upload speeds to make sure people test at the speed tier they're buying. So theoretically you can do 17600 kbps all day long on your connection (after PowerBoost wears off).<br><br>Modem levels look to be right where you want them to be, and channel bonding appears to be working despite not having a DOCSIS 3.0 tier (yay for DOCSIS 3 modems). That said, doesn't look like you're getting any speed boost from dual channels, though having two means you'll be more likely to get 100% of your rated speed 100% of the time.<br><br>What's interesting is that your upstream modulation is DOCSIS 1.1 rather than DOCSIS 2.0. I've never seen a DOCSIS 1.1 upstream channel along with bonded download channels, but that's what you're getting. Maybe try rebooting your modem to see if it'll grab a higher-modulation upstream channel. If you're actually in a DOCSIS 3.0 area you should be getting a DOCSIS 2.0 channel and 5+ Mbps of upload bandwidth (here the number is around 8-11 Mbps on my non-D3 modem).]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917124</guid>
<pubDate>Mon, 24 Aug 2009 16:52:09 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917111</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : <div class="bquote"><small>said by  iansltx <A HREF="/useremail/u/1440579"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>Since you are in a DOCSIS 3 area you should be able to get smething higher than 16/2. Though overprovisioning o the speed and lengthy PowerBoosts (at least these days) may make 16/2 a decent enough option.<br> </div>I don't know why, but that's the fastest option they offer me for a commercial connection; again I'd go for a faster tier voluntarily if they offer it.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917111</guid>
<pubDate>Mon, 24 Aug 2009 16:50:23 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917095</link>
<description><![CDATA[<A HREF="/useremail/u/1440579"><b>iansltx</b></A> : Glad to hear your internet service is treating you well.<br><br>Since you are in a DOCSIS 3 area you should be able to get smething higher than 16/2. Though overprovisioning o the speed and lengthy PowerBoosts (at least these days) may make 16/2 a decent enough option.<br><br>I'm not sure where the other posters got the actual figures for the business tier soft caps from, however I know that eventually Comcast will tell you to move up a tier or three if you push too many bits over a cable connection, commercial or not. 250GB is the residential soft cap. Commercial is significantly more, but it's still not a dedicated connection (MUCH more oversubscribed than FiOS...which in GPON areas is actually UNDERsubscribed).]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917095</guid>
<pubDate>Mon, 24 Aug 2009 16:45:55 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22917085</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : Here's the speeds I'm getting in a middle of a 5GB download:<br> <IMG SRC="http://ran.me/postimages/dslreports/dsl_speedtests-082409.png"> <br><br>This is what my modem stats say:<br> <IMG SRC="http://ran.me/postimages/dslreports/dsl_signalstats-082409.png"> <br><br>I also did a few tests, I hope these a okay results:<br>&raquo;<A HREF="/linequality/nil/2557678">/linequality/nil/2557678</A><br>&raquo;<A HREF="/linequality/nil/2557673">/linequality/nil/2557673</A><br>&raquo;<A HREF="/linequality/nil/2557644">/linequality/nil/2557644</A>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22917085</guid>
<pubDate>Mon, 24 Aug 2009 16:43:52 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22916957</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : oh, you should be ok... what kind of speed are you getting]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22916957</guid>
<pubDate>Mon, 24 Aug 2009 16:19:28 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22914827</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : <div class="bquote"><small>said by  nate1234 <A HREF="/useremail/u/1575613"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>Not exactly.... what tier do you have again?<br> </div>16/2<br><br>At least that's what I'm signed/paying for.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22914827</guid>
<pubDate>Mon, 24 Aug 2009 09:03:25 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22914730</link>
<description><![CDATA[<A HREF="/useremail/u/878241"><b>JohnInSJ</b></A> : <div class="bquote"><small>said by  S60 <A HREF="/useremail/u/1519464"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>I may be over 250GB maybe 3-4 times.<br> </div>That should be fine, but as you can see by the AUP, they can decide at will what is 'too much', not unlike the residential side. <br><small>--<br>My place : &raquo;<A HREF="http://www.schettino.us" >www.schettino.us</A></small>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22914730</guid>
<pubDate>Mon, 24 Aug 2009 08:32:08 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22914694</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : Not exactly.... what tier do you have again?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22914694</guid>
<pubDate>Mon, 24 Aug 2009 08:17:35 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22913939</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : I got a Motorola SB6120 modem installed.<br><br>I don't have DOSCIS 3.0 service, but it's working nonetheless.<br><br>It says I have 2 QAM256 bonded channels, 36 dB SNR, and 7 dBmV for for download. [3] QAM16 channels and 37 dBmV for power for upload. Are these values good?<br><br>Also DHCP is on, but there is option to turn it off; how do I turn it off? I already have a router.<br><br><div class="bquote"><small>said by  JohnInSJ <A HREF="/useremail/u/878241"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A>  :</small><br><br>I'm interested if you get flagged with multiple TB/mo, so do let us know!</div>Like I said, I probably won't be download multiple TBs of data, but I may be over 250GB maybe 3-4 times.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22913939</guid>
<pubDate>Sun, 23 Aug 2009 23:25:54 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22912872</link>
<description><![CDATA[<A HREF="/useremail/u/878241"><b>JohnInSJ</b></A> : Did you *read* the service agreement you signed?<br><br>It's right there.<br><br>&raquo;<A HREF="http://business.comcast.com/terms-conditions/index.aspx" >business.comcast.com/terms-condi&middot;&middot;&middot;dex.aspx</A><br><br>Specifically in the AUP<br>&raquo;<A HREF="http://www.comcast.com/Corporate/shop/business/acceptableuse.html" >www.comcast.com/Corporate/shop/b&middot;&middot;&middot;use.html</A><br> <blockquote><small>quote:</small><hr>Are there restrictions on data consumption that apply to the Service?<br>The Service is for commercial use only in a small, medium, or large business as determined by the applicable Business Services Agreement.  Therefore, Comcast reserves the right to suspend or terminate Service accounts where data consumption is not characteristic of a typical commercial user of the Service as determined by the company in its sole discretion, or where it exceeds published data consumption limitations.  Common activities that may cause excessive data consumption in violation of this Policy include, but are not limited to, numerous or continuous bulk transfers of files and other high capacity traffic using (i) file transfer protocol (&#8220;FTP&#8221;), (ii) peer-to-peer applications, and (iii) newsgroups.  Your business must also ensure that its use of the Service does not restrict, inhibit, interfere with, or degrade any other person&#8217;s use of the Service, nor represent (as determined by Comcast in its sole discretion) an overly large burden on the network.  In addition, your business must ensure that its use of the Service does not limit or interfere with Comcast&#8217;s ability to deliver and monitor the Service or any part of its network.<br><br>If your business uses the Service in violation of the restrictions referenced above, that is a violation of this Policy.  In these cases, Comcast may, in its sole discretion, suspend or terminate your business&#8217; Service account or request that it subscribe to a different version of the Service if it wishes to continue to use the Service at higher data consumption levels.  Comcast may also provide versions of the Service with different speed and data consumption limitations, among other characteristics, subject to applicable Business Services Agreements.  Comcast&#8217;s determination of the data consumption for Service accounts is final.<br><hr></blockquote><br><br>I assure you, it is not "unlimited" - it seems to be fine, but there is sufficient wiggle room to the agreement you signed to kick you should they decide they want to.<br><br>The rep I spoke with said "no caps" too. It's a common misconception. I'm interested if you get flagged with multiple TB/mo, so do let us know!<br><small>--<br>My place : &raquo;<A HREF="http://www.schettino.us" >www.schettino.us</A></small>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22912872</guid>
<pubDate>Sun, 23 Aug 2009 18:05:41 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22912609</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : I understand anyone can get business class service. If there is indeed a soft cap then the lady who set my account up lied through her teeth. <br><br>As with getting flagged for a higher tier... I wouldn't mind getting a faster tier, since I'm already on the fastest one they offer. If they give me a faster one I'll take it. <br><br>I can live with a 1.5TB cap though. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22912609</guid>
<pubDate>Sun, 23 Aug 2009 16:28:58 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22912567</link>
<description><![CDATA[<A HREF="/useremail/u/1027919"><b>Anonymous_</b></A> : <div class="bquote"><small>said by  S60 <A HREF="/useremail/u/1519464"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A>  :</small><br><br>I read through most of the threads/FAQs, but still have a few questions:<br><br>I will be moving [temporarily] to an area where they offer only Comcast. I'm looking to either get the Ultra or Extreme; however I have read the speeds are based on "PowerBoost" which I have not a clear idea to what that is, <br><br> </div> it's a way to trick you into thinking you have a faster speed then your paying for<br><br>and to inflate Overall On speedtests]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22912567</guid>
<pubDate>Sun, 23 Aug 2009 16:13:05 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22912448</link>
<description><![CDATA[<A HREF="/useremail/u/878241"><b>JohnInSJ</b></A> : I believe I have read here that the soft cap for business is .75TB for 12/2, 1.5TB for 22/5, and "a lot" for 50/10<br><br>I'm on 12/2 business class, and run between 180-260GB/mo<br><br>According to the AUP I signed, they can decided I am using more then average for businesses in my tier and offer me to either move to a higher tier or terminate. <br><br>Anyone can get business class - just call the business order line and see if you can get it at your home address. You can be a home business, self-employed, a teleworker, whatever.<br><br>I needed the 5 static IPs, so that's why I'm a business class account.<br><br>I can tell you there is NO way you will be able to run 1TB or more a month through a residential account without tripping the "too much" flag.<br><small>--<br>My place : &raquo;<A HREF="http://www.schettino.us" >www.schettino.us</A></small>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22912448</guid>
<pubDate>Sun, 23 Aug 2009 15:30:42 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22911210</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : Hi guys&#133;<br><br>Wanted to post an update. I had Comcast service set up on Friday afternoon. A friendly tech came on time. He called 15 minutes, 5 minutes, and when he arrived. Very courteous&#151;entirely not what I expected. He was quick and the set up was 5 minutes. Apparently for commercial class service they don't do any configuration; it's just plug and play.<br><br>After he left I realized the internet didn't connect. My fault for not testing it. I called CS and they sent another tech after about 30 minutes who swapped out the modem they gave me and everything worked. I will replaced the modem they gave me later. The first modem was an RCA-branded modem and when the second technician came I asked if I could get a Motorola Surfboard instead; again it was a swift "sure I can check" and next thing we know, I've got a Surfboard set up.<br><br>Now as with speeds, I downloaded a bunch of files about 500MB each and I averaged about 2.5MB/s, so if we assume 8 bits per byte, that's more than the 16Mbps that I've been guaranteed which makes this more than spectacular.<br><br>That said, I am entirely satisfied with Comcast at the moment; all those horror stories seem less than justified. I hope to have a good experience with them.<br><br>Anyways, thanks to everyone for answering my questions from before.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22911210</guid>
<pubDate>Sun, 23 Aug 2009 08:53:07 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22787880</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : I guess it is always good to have a spare, so why not keep it if it is free.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22787880</guid>
<pubDate>Thu, 30 Jul 2009 07:37:42 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22787194</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : I actually just found they give me a modem every month at no charge.<br><br>Since I'll be using my own modem (either as a standalone or as a module for my ISR), should I keep the modem I'm given and return it only when canceling my service or should I just not accept it when the technician comes to set up my service?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22787194</guid>
<pubDate>Thu, 30 Jul 2009 00:14:06 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22784048</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : Will do :)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22784048</guid>
<pubDate>Wed, 29 Jul 2009 13:13:46 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22777692</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : ok, let us know!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22777692</guid>
<pubDate>Tue, 28 Jul 2009 11:37:52 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22777674</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : <div class="bquote"><small>said by  nate1234 <A HREF="/useremail/u/1575613"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>Are you sure that the speeds are uncapped<br> </div>Unfortunately I really won't know for sure until I get their service and download a few files.<br><br>Again that's what the agent told me when I asked him about the Teleworker plan.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22777674</guid>
<pubDate>Tue, 28 Jul 2009 11:35:17 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22777634</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : Good work, I hope it works out for you!<br><br>Are you sure that the speeds are uncapped, i know that they have powerboost, but that is only for ~ the first 40Mb of a file though...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22777634</guid>
<pubDate>Tue, 28 Jul 2009 11:29:34 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22777596</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : Thank you guys for all the help and answers.<br><br>Anyways I called Comcast business services; a very nice and courteous agent helped me. I found out that the company I work for offers me the option to choose Comcast Business Class Teleworker.<br><br>I asked the agent what this was and how it was different from residential:<br>1) 16D/2U speed; however speeds are not actually capped. That's the speed I'm guaranteed, not capped to; in times of low use I can get as high a speed as they can offer. I guess I should get a DOCSIS 3.0 modem then.<br>2) I'm not limited to 250GB/month; the guy actually said quote, "You're not limited to 250GB a month which means you can download as much as you want." That's pretty nice.<br>3) 24 hour support technician turnaround&#151;I should get my service restored within a few hours of calling.<br><br>So yeah I decided that the better support and more lenient service was worth the price; it costs $60 a month. I signed up already&#151;I'm moving in 3 weeks and have already set an appointment up. The only thing I don't get is a static IP, but I guess I'm okay with not having that.<br><br>I hope I don't have to experience the horror stories I've heard about over the years.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22777596</guid>
<pubDate>Tue, 28 Jul 2009 11:24:54 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22696777</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : My installation was only $34.95, but the tech was late so it was only $14.95]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22696777</guid>
<pubDate>Sun, 12 Jul 2009 21:54:47 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22696754</link>
<description><![CDATA[<A HREF="/useremail/u/1656347"><b>Comcaster912</b></A> : You can get a discount on the CHSI installation (in most areas) if you order over the phone. Online, its a flat rate of $99.<br><br>In chicago, its also $99 or over the phone $50, with the discount. If you order Cable and/or Phone, you can set up CHSI yourself.<br><br>Only reason why you cant set it up yourself without any other services, is beacuse there is no active line going to the house, in most cases.]]></description>
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<pubDate>Sun, 12 Jul 2009 21:48:24 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22696626</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : guess I have bad luck :(<br><br>The last tech who was out (2 days ago) was the lead tech. I am having speed issue, and he has his 860DSPi, but he didnt do the speed test on there :(]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22696626</guid>
<pubDate>Sun, 12 Jul 2009 21:13:20 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22696024</link>
<description><![CDATA[<A HREF="/useremail/u/720248"><b>Johkal</b></A> : <div class="bquote"><small>said by  EG <A HREF="/useremail/u/1414214"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br><div class="bquote"><small>said by  nate1234 <A HREF="/useremail/u/1575613"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A>  :</small><br><br>I agree EG, but I personally have had alot of issues with my comcast service, not to say that wouldn't happen with FiOS.<br> </div>Understood.  :)<br><br>Conversely, I've had CC for eight years and I know of only three short term outages with my service.<br> </div>Absolutely; and I've had Comcast at my old address for 11 years and at my new address for 4 years with little or no trouble.<br><small>--<br>Write me up a 125.......I Can't Drive 55   &raquo;<A HREF="http://redrocker.com/" >redrocker.com/</A>  &raquo;<A HREF="http://cabowabo.com/" >cabowabo.com/</A></small>]]></description>
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<pubDate>Sun, 12 Jul 2009 18:17:35 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22696014</link>
<description><![CDATA[<A HREF="/useremail/u/1414214"><b>EG</b></A> : <div class="bquote"><small>said by  nate1234 <A HREF="/useremail/u/1575613"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>I agree EG, but I personally have had alot of issues with my comcast service, not to say that wouldn't happen with FiOS.<br> </div>Understood.  :)<br><br>Conversely, I've had CC for eight years and I know of only three short term outages with my service.]]></description>
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<pubDate>Sun, 12 Jul 2009 18:14:43 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22695980</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : I agree EG, but I personally have had alot of issues with my comcast service, not to say that wouldn't happen with FiOS.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22695980</guid>
<pubDate>Sun, 12 Jul 2009 18:07:12 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22695817</link>
<description><![CDATA[<A HREF="/useremail/u/1414214"><b>EG</b></A> : Well thanks for letting me know !  :p <br><br>You are entitled to your opinion as are we all.<br><br>Do you not think that there is any room for discussion ? That would be done in another thread of course.<br><br>There are pros and cons with both services I'm afraid..<br><br>All dogs have fleas..]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22695817</guid>
<pubDate>Sun, 12 Jul 2009 17:24:15 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22695770</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : I agree with his oppinion EG. I would switch to FiOS in a heartbeat.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22695770</guid>
<pubDate>Sun, 12 Jul 2009 17:11:00 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22695759</link>
<description><![CDATA[<A HREF="/useremail/u/1414214"><b>EG</b></A> : <div class="bquote"><small>said by  iansltx <A HREF="/useremail/u/1440579"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>A few points:<br><br>1. If you have FIOS, keep it. It's that simple. Unless you can't get FiOS at the new location it'll be better than Comcast.<br> </div>I'd say that there are some variables here that can be subject to discussion, and a certain amount of your opinion involved as well. ]]></description>
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<pubDate>Sun, 12 Jul 2009 17:08:19 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22695662</link>
<description><![CDATA[<A HREF="/useremail/u/1440579"><b>iansltx</b></A> : A few points:<br><br>1. If you have FIOS, keep it. It's that simple. Unless you can't get FiOS at the new location it'll be better than Comcast.<br>2. No matter what modem you get/buy/rent, Comcast sends their own firmware down, locking out features at will. Buying your own modem won't stop this.<br>3. If you do want a modem bought of your own accord, the SB6120 is a good, albeit expensive, one.<br>4. Speeds are 12/2, 16/2, 22/5 and 50/10 in DOCSIS 3 areas. The numbers Comcast likes to quote about PowerBoost mean nothing most of the time; PowerBoost (not available on the 50/10 tier) will pretty much max out your pipe for the first few seconds of a download; I get 30/10 now on PowerBoost and I'm on the 8/2 plan.<br>5. Residential accounts are soft-capped at 250GB per month. Business accounts have no such cap, though you don't want to do more than a TB or two because they'll want you to upgrade to fiber at that point. There's also congestion managment if you're on a more crowded node.<br>6. If you don't have TV you have to do the professional install. No way around it. Period. Trust me; if I could've done a self-install I would've saved the $100.<br><br>If you've got any other questions, reply to my post so the system IMs me and I'll see if I can answer them.]]></description>
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<pubDate>Sun, 12 Jul 2009 16:41:11 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22695512</link>
<description><![CDATA[<A HREF="/useremail/u/1338989"><b>K Patterson</b></A> : Whether or not you want to cal it a "cap" is up to you.<br><br>Comcast can and will terminate anyone that uses an excessive amount of bandwidth as determined by them.<br><br>The only difference between the residential and business plans is that the residential plan includes a promise not to terminate or restrict you in any way so long as you are under 250 GBytes.  There is no such restriction on the business plan, so they could call you an excessive user at 100 GBytes, but they probably won't.<br><br>Having said that, there isn't a lot of detail about when they take action.  It would seem that the limits are locally set, and result in action when the network is overloaded.  In the last year there have been fewer than a dozen reports here as I recall.<br><br>They also have a system that penalizes the heaviest users on an upstream or downstream channel when it gets overloaded.  See the thread by JLivingood for details.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22695512</guid>
<pubDate>Sun, 12 Jul 2009 16:03:24 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22695281</link>
<description><![CDATA[<A HREF="/useremail/u/1575613"><b>nate1234</b></A> : call them, I didnt cost me anything to have my service installed.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22695281</guid>
<pubDate>Sun, 12 Jul 2009 15:04:27 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22694956</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : <div class="bquote"><small>said by  EG <A HREF="/useremail/u/1414214"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br><div class="bquote"><small>said by  S60 <A HREF="/useremail/u/1519464"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A>  :</small><br><br> I also don't really want the ISP to have control over my modem.<br></div>W.I.W., there is no getting around that even if you do own the modem.<br> </div>Looks like I just read that as well. Oh well.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22694956</guid>
<pubDate>Sun, 12 Jul 2009 13:33:53 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22688360</link>
<description><![CDATA[<A HREF="/useremail/u/1414214"><b>EG</b></A> : <div class="bquote"><small>said by  S60 <A HREF="/useremail/u/1519464"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br> I also don't really want the ISP to have control over my modem.<br></div>W.I.W., there is no getting around that even if you do own the modem.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22688360</guid>
<pubDate>Fri, 10 Jul 2009 18:44:20 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22683916</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : <div class="bquote"><small>said by  saratoga66 <A HREF="/useremail/u/677170"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>PowerBoost is not false advertising!  If you are only going to be using this service temporarily why do you want to purchase a modem instead of rent?  It will take almost 3 years to break even on a D3 modem.<br> </div>Well the reason I want to purchase the modem is really simply based on the fact that I can get the modem for really cheap from a friend; I also don't really want the ISP to have control over my modem.<br><br><div class="bquote"><small>said by  wozz007 <A HREF="/useremail/u/1580219"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A>  :</small><br><br>there are no caps for the business tiers, only resi accounts have the 250 cap<br> </div>I'm actually looking to get the Comcast Business Teleworker plan (yes it's offered for me, but I have to pay for it oppose to the place I work at)&#133; is that the same as the business plan or am I missing something?<br><br>-------<br><br>Also those stories about Comcast technicians not showing up, etc&#133; is that their business model or just a bad few?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22683916</guid>
<pubDate>Fri, 10 Jul 2009 01:49:35 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22650505</link>
<description><![CDATA[<A HREF="/useremail/u/1580219"><b>wozz007</b></A> : there are no caps for the business tiers, only resi accounts have the 250 cap]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22650505</guid>
<pubDate>Fri, 03 Jul 2009 16:10:40 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22647791</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : <div class="bquote"><small>said by  rody_44 <A HREF="/useremail/u/956696"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br> you cant unless you are a tech and have all the security tools and such and are authorized by them to work on their main lines. if your ordering tv you could just order that and self install a modem later. but thats about it. FWIW, it costs comcast a lot more than 99.00 to have a tech come out and do it. im guessing with the bandwidth your using you dont have any time to watch the actual tv set<br> </div>Yeah I don't own a TV; the problem I had with the cost isn't really whether or not it costs Comcast more or less, but rather the fact that I have to pay for it; since it's unavoidable&#133; oh well.<br><br>--------<br><br>How early should I go about ordering the service, so I have it running the first day I move in?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22647791</guid>
<pubDate>Thu, 02 Jul 2009 22:52:13 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22647787</link>
<description><![CDATA[<A HREF="/useremail/u/677170"><b>saratoga66</b></A> : PowerBoost is not false advertising!  If you are only going to be using this service temporarily why do you want to purchase a modem instead of rent?  It will take almost 3 years to break even on a D3 modem.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22647787</guid>
<pubDate>Thu, 02 Jul 2009 22:51:40 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22647728</link>
<description><![CDATA[<A HREF="/useremail/u/956696"><b>rody_44</b></A> :  you cant unless you are a tech and have all the security tools and such and are authorized by them to work on their main lines. if your ordering tv you could just order that and self install a modem later. but thats about it. FWIW, it costs comcast a lot more than 99.00 to have a tech come out and do it. im guessing with the bandwidth your using you dont have any time to watch the actual tv set]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22647728</guid>
<pubDate>Thu, 02 Jul 2009 22:39:03 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22647667</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : Thanks&#133;<br><br>So how do I <b>not<b> choose professional installation?]]></description>
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<pubDate>Thu, 02 Jul 2009 22:22:38 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22645483</link>
<description><![CDATA[<A HREF="/useremail/u/1652007"><b>Eth_Rem</b></A> : <div class="bquote"><small>said by  ztmike <A HREF="/useremail/u/442639"><IMG SRC="http://i.dslr.net/bb/profile.gif" ALT="See Profile" BORDER=0 WIDTH=16 HEIGHT=11></A> :</small><br><br>All Comcast speed plans are capped at 250gigs/month <br><br>The business tier though..is unclear what the cap is for that, if there is even one. But I don't think they offer a D3 business tier anyway.<br> </div>Maybe not in all areas but in mine, 22/5 is ONLY available with business services right now... and for 189.95 a month to boot.<br><small>--<br>** I am a Comcast employee. Posts on this site are my own, not my employer's **</small>]]></description>
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<pubDate>Thu, 02 Jul 2009 14:27:55 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22645446</link>
<description><![CDATA[<A HREF="/useremail/u/442639"><b>ztmike</b></A> : All Comcast speed plans are capped at 250gigs/month <br><br>The business tier though..is unclear what the cap is for that, if there is even one. But I don't think they offer a D3 business tier anyway.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22645446</guid>
<pubDate>Thu, 02 Jul 2009 14:22:12 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22645425</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : Thanks. Yes I called them and they told me the speeds are offered in my area which is good and the ordering page is letting me order. The issue is the "Professional installation"; it's $99 (which is waste of money IMHO), so can I just do my own set up?<br><br>And if they are all capped, then I will cut down my usage a bit and watch my bandwidth. Thanks for that :)]]></description>
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<pubDate>Thu, 02 Jul 2009 14:18:10 EDT</pubDate>
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<title>Re: Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22645255</link>
<description><![CDATA[<A HREF="/useremail/u/1021779"><b>Dspairl</b></A> : First you have to make sure the D3 speeds are even avalible in that area. You can then look at the following link for the real speeds you will see:<br>&raquo;<A HREF="/faq/comcast">Comcast High Speed Internet FAQ</A> &raquo;<A HREF="/faq/15643">What are the actual Provisioned Speeds?</A><br><br>Second, Moto 6120's are rather nice and are required for the D3 service, or any other D3 modem cisco dpc3000v2 etc<br><br>Third, everyone is metered at 250gb business and residents....sometimes they do send out letters and emails for going over the cap sometimes not...downloading 3TB will get you a letter i'm sure.]]></description>
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<pubDate>Thu, 02 Jul 2009 13:45:08 EDT</pubDate>
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<title>Getting Comcast, need some help</title>
<link>http://www.dslreports.com/forum/remark,22645180</link>
<description><![CDATA[<A HREF="/useremail/u/1519464"><b>S60</b></A> : I read through most of the threads/FAQs, but still have a few questions:<br><br>I will be moving [temporarily] to an area where they offer only Comcast. I'm looking to either get the Ultra or Extreme; however I have read the speeds are based on "PowerBoost" which I have not a clear idea to what that is, other than the fact that it is false advertising. What is real speed I would be getting for the Ultra and Extreme packages, respectively?<br><br>If do I get one of the these, I would rather buy my own modem, so what would be best choice for a modem? At least how do I tell which of the modems on the approved list will provide the service tier I need? I would prefer one that supports the purchase bandwidth rates and not-incorporate a router (I will buy a separate router). Also can I use non-approved modems&#151;for example although, the Cisco DPC3000 is not on the list, can I use it?<br><br>I understand the business service is not yet metered&#133; how would I go about getting business service as a non-business? (I downloaded 3TB+ last month&#151;on 50/20 FiOS&#151;so no metering would be best). Are those advertised speeds "PowerBoosted" or real?<br><br>Should I be on the lookout for any "tricks" Comcast would try to pull on me? Like charge me a crap load of "fees"?<br><br>Thanks! :)]]></description>
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<pubDate>Thu, 02 Jul 2009 13:31:15 EDT</pubDate>
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