OhReally
join:2009-06-30
| reply to mds
Re: [speed/latency] Poor Technical Suppport and I still have SLO
Well, as of the same date, in NJ, dsl at first was slow, then intermittent.
1. Tried reaching them for days. Recorded message saying no reps available and problem affecting New york and surrounding areas.
2. Tried reaching them for more days. Recorded message saying problem in areas surrounding mine and no reps available.
3. Tried reaching them again. I kept telling them that dsl would quit working until I used my phone on same line (different jack) to call them.
4. Called them from my cell phone. They tested for days, sent a new modem, and kept "bumping the problem up in priority". They would not send out a technician until a few days ago. This is about two weeks by now.
5. Technician re-wired, and dsl now CONSISTENTLY slow. I am waiting for another technician to show up this Monday.
How slow, you ask? How about download speed of 10.1k/s, on account that should be 3 mps down, 768k up.
Slow dsl, slow service. Slowsky. And I am supposed to believe anything that they offer by mail or otherwise?
I miss the days of AT&T, when service meant service. You know, when you were not expected to be a techie to do their job in solving problems because they would come out when they said they would and would actually fix the problem the same day! Credit on your account does not compensate for loss of service.
Hmmm...on that note..I wonder what AT&T is up to? But then, they would still be using Verizon's lines, would they not? |
