[Rave] Comcast techs.... - dslreports.com

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tower29 Premium join:2002-02-12 Loveland, CO	[Rave] Comcast techs.... I got a notice yesterday that my house had a cable leak. The tech's arrived today and did several tests. They ended up replacing every line in the house and didn't charge me a penny. They added a new wall plate also. They best part is I actually enjoyed the experience. They were friendly and explained everything they were doing. Great job Comcast! Thanks again.
	permalink · 2009-07-02 17:55:29 ·

rsaturns join:2004-12-06 Portland, OR	Re: [Rave] Comcast techs.... You know someone has to say it. Would you say your experience was Comcastic? -- »vinfotech.blogspot.com
	permalink · 2009-07-02 18:33:12 ·

BlitzenZeus Burnt Out Cynic Premium,MVM join:2000-01-13 Beaverton, OR ·Verizon FIOS ·Verizon Online DSL	Wow, every time I've talked to their customer service about a problem they threatened me by saying how much a service call was if the problem wasn't their equipment, which it was their equipment, or at least the coaxial they installed on a prior occasion. I'm surprised they didn't charge you for installing an additional outlet
	permalink · 2009-07-02 19:30:34 ·

Chuckles
Premium
join:2006-03-04
Saint Paul, MN

Re: [Rave] Comcast techs....

said by BlitzenZeus

:

Wow, every time I've talked to their customer service about a problem they threatened me by saying how much a service call was if the problem wasn't their equipment, which it was their equipment, or at least the coaxial they installed on a prior occasion.

I'm surprised they didn't charge you for installing an additional outlet

It's not a threat. People get pissed when charges show on their bill that aren't explained in advance. And the install is guaranteed 30 days. After that wiring in or on your house is yours. If it's Comcast's equipment, like you expressed, you have no charge to worry about.

permalink · 2009-07-03 15:02:21 · Print ·

mcd join:2007-05-19 1 edit	Obviously he hasn't gotten his bill yet if they did this today. J/K Good deal!
	permalink · 2009-07-03 13:32:58 ·

your comment..

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