DSL down in NY and CA in Earthlink DSL http://www.dslreports.com/forum/r22647286 en Sun, 29 Nov 2009 03:14:25 EDT Sun, 29 Nov 2009 03:14:25 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22699902 Doctor Olds :
said by jimbo48 See Profile :

IThen they said the modem was bad and that they couldn't do anything more or send a tech person out to the CO-house till I replaced the modem.
[snip]
This topic came about after one of ELNK's agents said that my modem was an old modem and "should" have been replaced long ago with new technology. Long story short, I'm back using my router and my modem and everything is stable again(methinks a bit better performance as well).
I still hook up my original 5660 Modem/Router that I received in January 2000 and it works beautifully on my 6.0/768 line with perfect sync. Until EL goes ADSL2 or ADSL2+ with their product, the original Modems will continue to work fine. Only the newer P660R series are ADSL2+ ready and they will work fine on older line using G.DMT or ANSI T1.413 being fully backward compatible..
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,22699902 Mon, 13 Jul 2009 13:17:04 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22699266 jimbo48 : I had ongoing random disconnects in the same time period and had to fight with ELNK. They seemed to have stabilized it finally after ~three weeks of random disconnects. I too was told that there was some work going on at the CO level.
Had to laugh sometimes at the different stories that I got. They told me my router was causing the problem till I informed them it was a direct connect of one PC to the modem. Then they said the modem was bad and that they couldn't do anything more or send a tech person out to the CO-house till I replaced the modem. I'm no longer under a contract so they offered to waive the cost of a new modem if I would pay shipping and handling of a new modem (Zyxell-P-660 ELNK) to replace my Zyxell-P-660 ELNK. all for the low low price of 26.95 shipped 2nd day air. They first offered an "overnight air" replacement for 78.95 which I nearly choked on. This topic came about after one of ELNK's agents said that my modem was an old modem and "should" have been replaced long ago with new technology. Long story short, I'm back using my router and my modem and everything is stable again(methinks a bit better performance as well). "Something" was going on with ELNK and COVAD at the CO level but I could not get ANY information on what was wrong, what they did to fix it etc. I do know that I received multiple callbacks form support to find out if what they did was still working! First time in "many" years that a 2nd or 3rd tier rep called me back.]]> http://www.dslreports.com/forum/remark,22699266 Mon, 13 Jul 2009 11:39:52 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22652126 wadonoel : Thanks Doc. Nothing on Earthlink's network status page either, yet I was immediately told they were experiencing problems in CA and NY.

I have the router back on and am typing this from my w2k PC and I can do my AVG updates now. I moved on from my 233MMX W95 OSR2 PC to this PIII about a year and a half ago. :)]]> http://www.dslreports.com/forum/remark,22652126 Fri, 03 Jul 2009 22:39:22 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22652060 wadonoel : I'm still on nycmny83.dynamic.covad.net with Earthlink as my ISP. And when I check my Earthlink DSL availability with my other phone line, I still get plans on Covad as choices (telling from the up/down speeds).]]> http://www.dslreports.com/forum/remark,22652060 Fri, 03 Jul 2009 22:22:11 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22651797 DrStrange : I'm on nycmny83.covad.net [no longer with Earthlink] and I haven't seen any problems.

Does anyone know if all of Earthlink's DSL customers in the NYC-NJ-CT area were 'migrated', or are some still connected via Covad?]]> http://www.dslreports.com/forum/remark,22651797 Fri, 03 Jul 2009 21:07:43 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22651754 Doctor Olds : Hard to say, but I would have expected a few other posts so it may have been a very limited area.

Glad to hear it is back working. :D]]> http://www.dslreports.com/forum/remark,22651754 Fri, 03 Jul 2009 20:54:55 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22649335 wadonoel : It's back up now. Since I'm the only one posting about this, I wonder if this was really a wide area problem like the tech support rep said.]]> http://www.dslreports.com/forum/remark,22649335 Fri, 03 Jul 2009 11:35:48 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22648632 wadonoel : PWR, SYS and ADSL are lit. When I power cycle the modem, the ADSL LED does the usual blinking near the end of the routine as if everything is normal.

I disconnected my router and have an iBook directly connected to the Zyxel Prestige 642M as I do when troubleshooting.

It connected once around 08:15pm last night and I can connect with dial up so I don't think it's a username/password or credit card issue.

It's 7:20am EDT, forty minutes until the expected fix time. ]]> http://www.dslreports.com/forum/remark,22648632 Fri, 03 Jul 2009 07:26:30 EDT Re: DSL down in NY and CA http://www.dslreports.com/forum/remark,22648564 Doctor Olds :
said by wadonoel See Profile :

I called them and was told so and expected to be fixed by 7am EST. That's a long time.
What is the current status of the LEDs on the ADSL Modem??
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,22648564 Fri, 03 Jul 2009 05:53:34 EDT DSL down in NY and CA http://www.dslreports.com/forum/remark,22647286 wadonoel : I called them and was told so and expected to be fixed by 7am EST. That's a long time.

Good thing DSLR is light enough for dial-up. My bank's top page takes like ten minutes to load.

I guess I'll watch TV tonight.]]> http://www.dslreports.com/forum/remark,22647286 Thu, 02 Jul 2009 20:52:34 EDT