DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs: | reply to mediahound
Re: You've come back!
You were not charged for the modem, sorry for any confusion.
-Dane |
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mediahound
join:2008-02-19
Richmond, CA | A month later, you charged my credit card for service again; service that was never connected and that I do not have. You have got the worst billing practices I've seen and your customer service is lacking in every respect! |
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Snypes
join:2003-12-29
Santa Rosa, CA
| Hello, I feel for you. There is the occasion with DSL customers where things just don't work out. However your statement regarding charges is somewhat concerning. If you could send me your login name I will be happy to look into this with our billing group and see what needs to be done to straighten this out. I assure you this will not in any way reflect poorly on yourself. I have worked for this company for a long time and our practice has never been to drag an ex-customer through the mud but more to help them with their transition so they hold us in a better light in case the future brings them back our way. I am of course sorry things did not work out but I am willing to help untangle the issue so you can move on.
Thanks! |
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mediahound
join:2008-02-19
Richmond, CA
 ·SONIC.NET
 ·Comcast
 ·HostGator
·Dreamhost
·1and1
·EngineHosting
·ixwebhosting
| I've already been in contact with your incompetent billing/sales/customer support staff members. They said I would be refunded this latest charge but guess what? They refunded back to my credit card an amount lower than they charged me.
Is Sonic.net really this incompetent? Wait. I don't need to ask, I have my answer. |
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