[Speed Problem] Back up, but slow!

Miina

@sbcglobal.net

[Speed Problem] Back up, but slow!

Down all afternoon, finally came back up but speeds are slooooow!

1) Which AT&T DSL Package do you have –
Pro (3.0Mbps down)

2) Which modem brand and model do you have? 2701HG-B

3) Are you using a router? If so, provide the brand and model. no...it's a modem/router

4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software? Unsure?

5) Describe the lights on the modem when the trouble occurs. All green

6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted. Done it

7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem. Done it, no change

8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms? nope

9) Provide line stats as follows…
DSL Down Up
Current Rate: 96 kbs 128 kbs
Max Rate: 96 kbs 156 kbs
Current Connection:
Current Noise Margin: 5.0 dB 7.0 dB
Current Attenuation: 63.0 dB 31.5 dB
Current Output Power: 12.6 dBm 11.3 dBm
ATM Cells Errors %
Transmit: 7486 0 0
Receive: 13413 0 0
IP Bytes Packets Errors %
Transmit: 320212 1124 0 0
Receive: 589769 1001 0 0

10) If you have a speed problem, use the AT&T Speed Test here -- »helpme.att.net/dsl/speedtest/ and post your results.
Test one
Your Throughput

Download = 67.47 kbps
Upload = 62.74 kbps

Test two few seconds later
Your Throughput

Download = 24.05 kbps
Upload = 65.63 kbps

Thanks in advance for any help!

permalink · 2009-07-03 04:50:27 · Print ·


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[Speed Problem] Back up, but slow!

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