 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:2 | reply to jfirstenberg
Re: [TWC] Emails from TWC "Why can't they send an email to customers in the area with the outage letting them know they might be impacted?"
Unfortunately not everyone checks there email 24/7 so an email about an outage that is read after the outage is over would cause more confusion.
I don't feel that email is the correct vehicle for distributing outage information. Good messaging and good communication to CSR's is.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| Let users subscribe to alerts and decide for themselves. What exactly is a good way to distribute outage information? |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:2 | I already said. Good messaging and educated CSR's
Hob |
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| said by hobgoblin:I already said. Good messaging and educated CSR's Hob TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages. |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:2 | "TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages."
In your area maybe.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| said by hobgoblin:"TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages." In your area maybe. Hob Correct - I only know about my area. I suspect the area you manage is better. Maybe someday they'll promote you and whomever is in charge here will be forced to do better. |
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