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Forums » US Cable Support » Time Warner Cable TV/Voice » [TWC] Emails from TWC
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[TWC] how to get an old cable box (no OCAP/cablecard/mystro)? ny »
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:

reply to jfirstenberg
Re: [TWC] Emails from TWC

"Why can't they send an email to customers in the area with the outage letting them know they might be impacted?"

Unfortunately not everyone checks there email 24/7 so an email about an outage that is read after the outage is over would cause more confusion.

I don't feel that email is the correct vehicle for distributing outage information. Good messaging and good communication to CSR's is.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
to forum · permalink · · 2009-07-03 08:04:11 · Reply to this

jfirstenberg

join:2002-03-25
Solon, OH		 Let users subscribe to alerts and decide for themselves. What exactly is a good way to distribute outage information?
to forum · permalink · · 2009-07-03 08:08:51 · Reply to this


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:		 I already said. Good messaging and educated CSR's

Hob
to forum · permalink · · 2009-07-03 08:10:16 · Reply to this

oldbuzzard

join:2001-12-06
Hudson, OH
said by hobgoblin See Profile :

I already said. Good messaging and educated CSR's

Hob
TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages.
to forum · permalink · · 2009-07-07 10:05:59 · Reply to this


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:

 "TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages."

In your area maybe.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
to forum · permalink · · 2009-07-07 10:13:46 · Reply to this

oldbuzzard

join:2001-12-06
Hudson, OH
said by hobgoblin See Profile :

"TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages."

In your area maybe.

Hob
Correct - I only know about my area. I suspect the area you manage is better. Maybe someday they'll promote you and whomever is in charge here will be forced to do better.
to forum · permalink · · 2009-07-13 22:26:19 · Reply to this
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Forums » US Cable Support » Time Warner Cable TV/Voice[TWC] how to get an old cable box (no OCAP/cablecard/mystro)? ny »
« How to get good deals?  

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