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jfirstenberg

join:2002-03-25
Solon, OH

reply to hobgoblin

Re: [TWC] Emails from TWC

Let users subscribe to alerts and decide for themselves. What exactly is a good way to distribute outage information?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:2

I already said. Good messaging and educated CSR's

Hob


oldbuzzard

join:2001-12-06
Hudson, OH

said by hobgoblin:

I already said. Good messaging and educated CSR's

Hob
TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:2

"TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages."

In your area maybe.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


oldbuzzard

join:2001-12-06
Hudson, OH

said by hobgoblin:

"TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages."

In your area maybe.

Hob
Correct - I only know about my area. I suspect the area you manage is better. Maybe someday they'll promote you and whomever is in charge here will be forced to do better.

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