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Forums » US Cable Support » Time Warner Cable TV/Voice » [TWC] Emails from TWC
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[TWC] how to get an old cable box (no OCAP/cablecard/mystro)? ny »
« How to get good deals?  
AuthorAll Replies

jfirstenberg

join:2002-03-25
Solon, OH		reply to hobgoblin
Re: [TWC] Emails from TWC

Let users subscribe to alerts and decide for themselves. What exactly is a good way to distribute outage information?
to forum · permalink · · 2009-07-03 08:08:51 · Reply to this


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:		 I already said. Good messaging and educated CSR's

Hob
to forum · permalink · · 2009-07-03 08:10:16 · Reply to this

oldbuzzard

join:2001-12-06
Hudson, OH
said by hobgoblin See Profile :

I already said. Good messaging and educated CSR's

Hob
TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages.
to forum · permalink · · 2009-07-07 10:05:59 · Reply to this


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:

 "TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages."

In your area maybe.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
to forum · permalink · · 2009-07-07 10:13:46 · Reply to this

oldbuzzard

join:2001-12-06
Hudson, OH
said by hobgoblin See Profile :

"TW has among the worst communication with its CSRs I've ever seen. They often don't know about widespread outages."

In your area maybe.

Hob
Correct - I only know about my area. I suspect the area you manage is better. Maybe someday they'll promote you and whomever is in charge here will be forced to do better.
to forum · permalink · · 2009-07-13 22:26:19 · Reply to this
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Forums » US Cable Support » Time Warner Cable TV/Voice[TWC] how to get an old cable box (no OCAP/cablecard/mystro)? ny »
« How to get good deals?  

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