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Bitwise
@cgocable.net
| Spin it, girl
quote:
"Cogeco is confident that their high speed customers have an accurate means of gauging their on-line consumption and that their invoicing reflects the consumption displayed on the customer usage measurement tool provided by the company," Cogeco's Marie Carrier tells us.
No you're not and no you don't. You just reached out to tell us you're incompetent...but looking into it.
quote:
Carrier insists regular performance checks indicate that their tracking system is accurate, and "the vast majority of customers are satisfied with their consumption tracking and rates."
Detail the performance checks. I don't believe you. As for the vast majority of customers, they're not checking online. You'll hear from them when they look at their bills (oh, that's right, you're not metered billing this month because your system works and performs just peachy).
quote:
"However, anomalies can occur in the best of software applications – and we are addressing those mentioned in Broadband Reports," she says.
They're called bugs. They're caused by human error. I highly doubt your vendor is at fault. That leaves broken integration (scripting) and web pages. Web pages littered with javascript and flash  .
quote:
"In those specific instances, customer tracking tools, which are normally scheduled for daily updates, lagged behind actual usage and related email alerts," notes Carrier.
quote:
When asked if Cogeco was planning a consumption meter that notified users in real time, we were told "it is not in our plan for the short term."
You were warned about this 2 months ago. Cogeco has breached the implied covenant and ignored technical basics:
»Re: cogeco's new monitor on the fritz?
»Re: cogeco's new monitor on the fritz?
Many others have requested and/or demanded increased updates because they see the current system as the tool for fraud that it is. | |
MaynardKrebs
Premium
join:2009-06-17
| said by Bitwise : quote:
Carrier insists regular performance checks indicate that their tracking system is accurate, and "the vast majority of customers are satisfied with their consumption tracking and rates."
I guess they went door-to-door to over 70% (to me that's the minimum a 'vast majority' would be) of their customer base (about 1,000,000), did a detailed survey, and got "two thumbs up" from all of them. I'd like to see all the individual survey forms. | |
Bitwise
@cgocable.net
| Hmmm, my pet conspiracy theory  is that they're referring to their customers in Portugal who receive unlimited transfer, comparable bandwidth, and lower prices.
We get an increase to the base price and UBB to cover their loses on that investment. | |
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