said by jester121:I've submitted Amex damage claims twice in the past ten years for rental cars (both parking lot scrape types) and my involvement consisted of (a) a phone call, (b) mailing in the paperwork to Amex, and (c) getting a letter 2 months later saying it was all taken care of.
Then again, I don't rent cards from Billy Bob's Shitbox Rental like the guy in your quoted article.
You are assuming that they tried to charge AMEX for loss of use. They might not have since AMEX is a pretty big account to lose.
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