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[Optimum Voice] Phone and Internet drop often....tv is fine »
« Optimum Online Ultra - Best Routers  

xanaty

@optonline.net

[help] modem randomly disconnects

i have the standard optonline service and constantly experience random disconnects every single day. i tried using a different router and also a new NIC on my computer but i am still getting the disconnects. i even tried bypassing the router altogether and just connecting from the modem into my computer but still the same result.

now, i do constantly use my internet connection for browsing, downloading, and gaming and so i'm wondering if i should upgrade my service to optimum boost to help alleviate my problems. anyone have a suggestion? thanks.

Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY

Re: [help] modem randomly disconnects

If you're having problems now, Boost probably won't fix them.

Have you checked your signal levels? Reported the disconnects to Tech Support?

»192.168.100.1/ -> Depending on your modem, that should let you check the signal levels.
--
University of Southern California - Class of 2010. Fight On!

xanaty

@optonline.net

i reported the disconnects many times and all the techs do is come out and test the signal and they say it's ok. however, this is still an on-going problem.

i'm trying to check the modem signal but when i go to 192.168.100.1 it asks for a username and password. what should i put?

kickass69

join:2002-06-03
Lake Hopatcong, NJ

Re: [help] modem randomly disconnects

Username: admin

Password: motorola
cablewizzard

join:2009-06-14
Hicksville, NY

said by xanaty :

i have the standard optonline service and constantly experience random disconnects every single day.\
You mean you've experienced the problem every single day since you got the service, 4, 6,10 years ago?

Do tell us more
Forums » US Cable Support » OptimumOnline[Optimum Voice] Phone and Internet drop often....tv is fine »
« Optimum Online Ultra - Best Routers  


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