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Forums » US Cable Support » OptimumOnline » [Optimum Voice] Phone and Internet drop often....tv is fine
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[OOL] How to clear Modem Event Log »
« [help] modem randomly disconnects  
AuthorAll Replies

UnnDunn
Premium
join:2005-12-21
Brooklyn, NY
·Optimum Online

reply to Sun
Re: [Optimum Voice] Phone and Internet drop often....tv is fine

said by Sun :

My internet and phone lines drop every 30 mins for about couple about a min and then they come back on without any intervention. TV reception has no issues. I called optimum several times. They changed the modem, checked the lines but nothing seems to resolve the problem. The last service man said that I should change my netgear router to linksys. I dont buy that. Anyone experiencing similar issues ?

Thanks,
Sun
I'm having similar issues, but my issues are packet-loss related. I've also called several times and have gotten the same runaround with no real solution, though I have begun printing out reports from the DSLR Line Monitor and attaching them to the work orders any time a technician comes out here, and I am beginning to get some escalation on this. I suggest you do the same.
to forum · permalink · · 2009-07-03 13:57:39 · Reply to this
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Forums » US Cable Support » OptimumOnline[OOL] How to clear Modem Event Log »
« [help] modem randomly disconnects  

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