Disarmer
join:2009-07-03
Mexia, TX
| [Other] How to fix terrible cable service? Sorry if this is in the wrong forum... I wasn't quite sure where it should go.
For the past several months, my cable internet with Northland Cable has been absolutely terrible. I'm on a 6mbps plan and I get that some of the time... but other times, it can be down to 1mbps or less for hours at a time. It also randomly kicks completely for about 30 seconds around 10-15 times a day. This may not be annoying to most of you, but I play a game called Tibia (MMORPG), and when the net kicks while I'm hunting, I can lose up to 6 hours worth of work. Also annoying as hell while trying to play Xbox Live.
I have called and complained to my ISP several times, but they always send a technician out and he tells me nothing is wrong and there isn't anything they can do.
Is there anything you guys can tell me about this situation? What might be causing this? Suggestions for ISP to fix it? I have read that them creating a new cable channel and splitting the users on this one channel could solve the problem... is this a feasible option for the ISP, or is it more work than it sounds?
Thanks for any help you guys can offer. | |
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 | Disarmer
join:2009-07-03
Mexia, TX
| Re: [Other] How to fix terrible cable service? When I check the signal levels on my modem, this is what it says
quote:
Downstream Value
Frequency 111000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level -1 dB
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 29008000 Hz Ranged
Power Level 41 dBmV
I don't really know what these numbers mean.
Also, the problems persist regardless of router or no router.
I would have switched ISP's long ago if there was another option here... sadly, there is not. | |
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| | | Disarmer
join:2009-07-03
Mexia, TX | Re: [Other] How to fix terrible cable service? It would be nice to have solid reliable internet access... The sad thing is, most of the kicks/slow downs happen right in the middle of the day, or in the dead of night. Usually 2-4 PM then 1-3 AM. Just when most people should be asleep or at work. | |
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| | | | Disarmer
join:2009-07-03
Mexia, TX
| Re: [Other] How to fix terrible cable service? Alright, when the net is kicking/lagging hard, my power level drops to around -8 for the duration of the bad internet. Once the kick/lag is over, it resumes itself at a fairly stable -2 - 0.
Does this give you any more information towards my bad service?
Thanks again for the help. | |
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Harddrive
Premium
join:2000-09-20
Norwich, CT
| Re: [Other] How to fix terrible cable service? not to be off topic, but why dont you move to Corsicana and get DSL?
i'm originally from Corsicana. 
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I've come here to chew bubblegum and kick ass and i'm all outta bubblegum. | |
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| | | | | | Disarmer
join:2009-07-03
Mexia, TX | Re: [Other] How to fix terrible cable service? Small world 
Corsicana is just a bit too big for me haha  | |
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| | | | | Marcer
VIP
join:2007-07-08
Hamilton, ON
 ·Mountain Cable
| said by Disarmer  :Alright, when the net is kicking/lagging hard, my power level drops to around -8 for the duration of the bad internet. Once the kick/lag is over, it resumes itself at a fairly stable -2 - 0. Does this give you any more information towards my bad service? Thanks again for the help. Ok, your Downstream Signal to Noise is passable @ 36, but once your power level drops to -8 it likely dips down, causing your modem to have packet loss, and a loss in speed. Both the Downstream Signal to Noise and Power level need to be investigated, so it's time to call your Cable company. | |
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| | | | | | Disarmer
join:2009-07-03
Mexia, TX | Re: [Other] How to fix terrible cable service? What do I need to tell them? The power level is dropping randomly causing my internet to go out?
Also, the SNR is constantly changing between 30 and 36.
Thanks | |
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Fubar
join:2001-02-20
Phoenix, AZ
| Re: [Other] How to fix terrible cable service? You need to tell them exactly that, WHen you lose connection your downstream drops to -8 and your snr fluctuates between 30 and 36.
To help fix the situation do you have any splitters you can remove? Also you can check to make sure all the connections are tight. | |
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| | | | | | | Marcer
VIP
join:2007-07-08
Hamilton, ON | Just a Fubar said, tell them what changes. Check your connections, and check the cable between the back of the modem and the wall/splitter for damage (kinks, nicks, pet nibbles, etc.) | |
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Disarmer
join:2009-07-03
Mexia, TX
1 edit | Needless to say, they have still done nothing to fix my internet. But for some reason, now my net is kicking/going out at around -3dB and sometimes even when it's right around 0. Any more suggestions guys?
EDIT : Just went out while changing between 3 and 5 dB. | |
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Re: [Other] How to fix terrible cable service?