US Telco Support > AT&T > AT&T Midwest > Unbundled but contracted

reply to d_l

Re: Unbundled but contracted

"unbundled loop" is the phrase the phone company used for dsl without phone service years ago.

There is a dsl direct basic package 768/384 (dry loop) priced at $19.95 with a one year term

There is also a lineshared basic package 768/384 priced at $19.95 with no term

Since you still have att voice service I think you purchased the lineshared basic package and that may or may not get disconnected when you end the voice service

I was told that when I decide to discontinue landline service, I would have to agree to a 1 year dsl contract. When I do drop the landline, I will be able to afford getting the 6mb package again because the MJ is so much more cost effective at this point, but not until then.
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The only dsl direct package that requires a 1 year term is the basic package
dsl direct express, pro and elite packages are "no term required"

I was told by 2 separate reps that if I unbundle, it will require a 1 year contract regardless of speed. I'll have to call back and have a talk with them.

Edit to add:

Seems that when I asked to be downgraded to the 768 package the system put me at 384/384 for some reason. However 1 phone call, 1 transfer, 1 disconnect, a call back, another transfer, and all told about 95 minutes, I had the problem fixed.