Broadband Tech > Networking > [Other] How to fix terrible cable service?

reply to pandora

Re: [Other] How to fix terrible cable service?

quote:

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Downstream Value
Frequency 111000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level -1 dB
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 5
Frequency 29008000 Hz Ranged
Power Level 41 dBmV

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There is a cable modem FAQ in the Comcast HSI forum here - »Comcast High Speed Internet FAQ »What should my Signal Levels be?

According to that link your modem numbers are good (at least that is my interpretation of them, you should check for yourself).

If the modem and router aren't the problem ... you may be stuck with an over-subscribed ISP. There isn't much that can be done about it other than to complain or hope they are bought out by a company like Comcast. Wish I had better news for you.

I know it wouldn't be possible for me to move to a place in the future that didn't have very good broadband access. I'm very spoiled at this time and will not return to slow or unstable internet access.
--
"People demand freedom of speech as a compensation for the freedom of thought which they seldom use."

It would be nice to have solid reliable internet access... The sad thing is, most of the kicks/slow downs happen right in the middle of the day, or in the dead of night. Usually 2-4 PM then 1-3 AM. Just when most people should be asleep or at work.

Alright, when the net is kicking/lagging hard, my power level drops to around -8 for the duration of the bad internet. Once the kick/lag is over, it resumes itself at a fairly stable -2 - 0.

Does this give you any more information towards my bad service?

Thanks again for the help.

not to be off topic, but why dont you move to Corsicana and get DSL?
i'm originally from Corsicana.
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I've come here to chew bubblegum and kick ass and i'm all outta bubblegum.

Small world

Corsicana is just a bit too big for me haha

reply to Disarmer

What do I need to tell them? The power level is dropping randomly causing my internet to go out?

Also, the SNR is constantly changing between 30 and 36.

Thanks

You need to tell them exactly that, WHen you lose connection your downstream drops to -8 and your snr fluctuates between 30 and 36.

To help fix the situation do you have any splitters you can remove? Also you can check to make sure all the connections are tight.

reply to Disarmer
Just a Fubar said, tell them what changes. Check your connections, and check the cable between the back of the modem and the wall/splitter for damage (kinks, nicks, pet nibbles, etc.)