 a333A hot cup of integrals please
join:2007-06-12
Rego Park, NY
 ·Cingular Wireless
| reply to Sandman2
Re: [speed/latency] Westell 7500 Very Slow During Download- WOW!!! A 6.2 downstream margin indicates that it's not only router issues, it's something on the phone line itself, either inside your house or in Verizon's outside wiring. To check, try wiring up your modem to the main NID (Network Interface Device), and re-run the transtat page on a laptop. The NID is a gray or black box, usually located by the side of your house. It'll have either the Verizon logo or a Bell Atlantic logo on it, if it's really old. So, hook up the modem to the test jack, after unplugging your inside wiring plug, and post your transceiver stats. If they are substantially better, it'll indicate an inside wiring problem.
Also, since you mention that this happens on a periodic basis, could you check the margin numbers at different times (i.e. when it is working well vs. when it's really slow in the afternoon)? If we see a pattern in the margin figures, it might be an issue with a faulty connection outside. Also, do you hear any static on the phone when these speed issues occur? If so, call the voice repair and tell them that the phone service is having static issues. Often, they'll be able to identify issues on the line that end up improving DSL performance as well.
Hope this helps,
a333
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