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Selected ISP Support > DSL Extreme > george please help me!!!

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Zak_D_H
Premium,VIP
join:2007-01-04
Salt Lake City, UT
kudos:4

reply to seth709

Re: george please help me!!!

Hi Seth709

The only way to get out of the contract is to let DSLEXTREME do the troubleshooting necessary to make sure that DSL cannot work at that location. If you just used the neighbors internet instead of calling DSLX and going through all the necessary technical troubleshooting to get it up and running then you havent met DSLEXTREME half way yet. Give them a chance to get it up and running and if they can confirm it cannot work at the location they will disqualify you and let you out of the contract.
to forum · permalink · 2009-07-03 20:31:51 ·


sethkev11

@rr.com

thanks Zak - the other way to get out of the contract was to cancel the account we have been long-term customers (over 5 years and on a month-to-month) and then transfer the account that still is under contract. funny that two supervisors never mentioned that option to me but a "regular" customer service rep named Sarah came up with this terrific solution.

to forum · permalink · 2009-07-04 01:17:54 ·
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