said by kevcart3 :

I'm actually surprised that someone else is having this issue, I'm not so sure it's just my tower/card anymore.

For the past year or so that I've used millenicom's service (Sprint), I've have excellent speeds with a decent signal (-85 to -88 dBm). For about two weeks now, with regular downloading, my internet despite the same signal that I had not 10 minutes before slows to almost dial-up speeds.

Usually this issue will last for 1 to 2 days, though it has cleared up in about three hours before, and my speeds will mysteriously return to normal with no signal change. I contacted millenicom support, the only answer they could provide me with was an issue with the device, to uninstall the device and re-install the drivers & software. This didn't seem to make a difference whatsoever.

I hope this post helps you a little, it seems we're having similar problems, but whether the issue is my device or not I have no clue.

said by dondude :

I smell something fishy here if you have other card why not use it? 2400 ping?
I've seen posts here with usage of 50 gb a month?
You work for sprint? Trying to scare us into 5gb cap?

said by Jack_in_VA :

The CDU fiasco was Sprint "terminated" a bunch of us for whatever reason that I haven't figured out. In my case Millenicom had to establish a new account for me. Sprint does not have my name or address. Just the numbers in the CDU identifies my account to them. Thank god as Sprint so far is not as bad as Verizon.

Evidently Sprint and Verizon are putting the squeeze on Millenicom and MC is caught in the middle between the upstream carriers and their customers.

Question: I just talked on here a little while ago to somebody who said they double-escalated my ticket. I'm getting rather disappointed with the lack of service, I have never gotten a phone call back when I've been escalated, at least in a timely manner. I need you to tap into some higher resources, i.e. calling somebody directly, and get me some help ASAP!

Me: Hello - I need help with my issue ASAP, I have not received any call from Millenicom and it is pretty critical that my internet resumes speed soon. I do have other options I can look at but it's my preference to stay with millenicom.

Me:
hello? Anybody there?
Tech:
yes
Tech:
we have got no response from the ISP ,at this time
Tech:
when millenicom response ,we will let you know.
Me:
I understand that you did contact them but they're really taking forever to respond. how long do they really take to respond to these??
Tech:
i don't know when
Tech:
hopefully soon
Me:
Alright...this is pretty disappointing. I guess I'll be waiting more, thanks for your help.

Me:
Hello!
Tech:
Ill look the case up just one momant
Me:
thank you
Tech:
we escalated the issue as requested last evening and have yet to receive a response. I do apologize.
Tech:
I have resent it to service for a resolve
Me:
OK, thank you - when can I expect to be contacted, and if I'm not contacted when I expect, whom should I contact?
Tech:
I would have hope that you were contacted yesterday and as I can hear that did not happen -
Me:
Correct, I received no phone call yesterday from anybody
Tech:
Can can reach service at Phone: 800-996-1285
I honestly do not know if they are taking calls this evening
Me:
Should I call them now or wait a little while before calling that number?
Tech:
You are welcome to try it, if they are not available the call comes to our call center
Me:
OK I remember calling that number, should I press any specific number on the automated voice to get to the correct person ?
Tech:
sales always takes a priority
Me:
I may have to give that a shot. That isn't a bad idea. But anyways thanks for the help, I'll try that number.
Tech:
I wish I could do more, thank you
Me:
I was transferred to another automated service and just pressed 2.
Me:
i think it's your call center
Tech:
most likely
Me:
is there anything I should say to reference my problem/ this chat to whoever answers?
Tech:
Don't hold, there is nothing he can do
Tech:
Same center as I am
Me:
OK I've hung up
Tech:
I have re escalated it with a double priority
Me:
that will possibly give me a quicker call back ? will this issue be resolved tonight do you think? I start working again on Monday and fast internet is appreciated
Tech:
As in all things, moving the issue to someone else I can't speak for -
Tech:
this is an odd case though -
Me:
from what I can tell it only affects this device and account . my friend's device, same device, same tower and also Millenicom, his device is much faster than mine, even before this issue began
Me:
even on the same computer using same settings .
Tech:
That is what is odd and for you to call Sprint and talk to someone about a millenicom account is well .. not the norm
Tech:
We may have a defective device there
Me:
Is it possible you could put that problem down on my ticket you escalated? that is a problem I also need solved as it seems to be seperate from the whole "half-speed" thing I'm having.
Tech:
These accounts are not listed with Sprint as "you",.. but they are our accounts. we are free to issue them to whom ever - so hypothetically you do not exist with Sprint - got me?
Tech:
I will copy this chat to your ticket. Yes
Me:
Yes I understood. I apologize for calling Sprint.
Tech:
Again it might be a defective antenna in the device -
Me:
I was confused why Sprint called me Mr. Castle
Tech:
Ahhhhh LOL
Me:
Hey, at least you're laughing about it and not claiming fraud/identity theft. ;)
Tech:
Well stuff happens and Portland service deals with these accounts - we do not. I am sorry that we haven't gotten a response yet.
Tech:
You might try emailing service@millenicom.com
Me:
I'll probably send them an email if I don't get a call. Unfortunately every time I call and get escalated, I never get a return call. But thanks for the help, it certainly is not your fault, it's somebody else's
Tech:
Well I take ownership, as I am the one that talked to you. Unfortunately I do not have the answer.
Me:
I suppose I'll give it 2 or 3 hours or so and see if I get a response . . . the phone number they should call is 517-852-2059, I believe that's what you have.
Tech:
I hope that the 2nd "has anyone seen this" escalation will get some attention
Tech:
Subject: Re: [ ~27020 ] John Smith - (123) 456-7890.did anyone see this one? It the heading in your ticket
Me:
looks like the right phone number.
Tech:
And that goes to the entire Millenicom staff as a CC
Me:
Hey, if anything gets their attention, it's that
Tech:
Thanks for your patience in this matter. and Happy 4th!
Me:
Happy 4th to you too !

said by dMarks :

I think those numbers now direct you to the tech support center. After the whole CDU issue they probably got slammed with calls at their main office and don't want that happening again.

said by dMarks :

I think those numbers now direct you to the tech support center. After the whole CDU issue they probably got slammed with calls at their main office and don't want that happening again.

said by Belinrahs :

Update:

I'm about to call Millenicom and question them as to WHY they haven't followed up on yesterday's phone call. I'm considering calling directly to the higher tier, I've seen the phone # on this forum in the CDU-680 not working thread. I'll give them the bottom line if they decide they don't want to reactivate my Franklin with a new account.

said by Jack_in_VA :

I see you are or were a Hughesnet subscriber. When Millenicom gets that bad then I will start to worry. :D

said by nuoldfast :

Please allow me to ask this for myself and others.
What (where) is:
'Millenicom "packages" page'??
I have not seen this term used before on the pages.
Thank you.

said by powerspec88 :

hmm, i use over 30GB a month and still nothing from sprint. Only slow downs i get is from tower load.
So it looks like mcom users are under a different plan than normal sprint users.

said by Belinrahs :

"Agent: OK, so your speeds are definitely slow, Mr. Castle. I know that. Just a second.
Me: Oh, definitely slow? So you found something?
Agent: Yes. OK, look. It looks like you're on one of our older plans that is unlimited and doesn't have overage charges, however due to the usage you've incurred, the Sprint PCS network has automatically slowed down your aircard. You have used about 31 gigs of bandwidth over the past 3 months.
Me: Oh, great..
Agent: However what I can suggest is that we have you sign up for our regular Mobile Broadband package, which has 5 gigabytes of monthly usage (comment: how about HELL NO!) but does have overage rates incurred if you go over that. You won't, however, be slowed down after 5 gigs.
Me: Unfortunately, that isn't my decision. The account and aircard is owned by a reseller called Millenicom.
Agent: I can offer you a promotional rate...
Me: I think I'd better contact Millenicom and see what they think about this.
Agent: OK, thank you for contacting Sprint Technical Support! Thank you for your business, and good night.
Me: Bye."

HE THOUGHT I WAS DENNIS CASTLE! I never even said that name to him. Hahaha...