TV
@qwest.net
| DSL Service Disconnects - 3 Techs No Solution HELP
I'm a long time Qwest DSL customer. A month ago or so I started having issues where the modem status would display as "connecting". I've opened several tickets and had three techs look at it, one said it was a problem at "distribution" box and after he left things worked ok for a couple of weeks then it started all over again. Second tech said it was corroded cables across the street, worked for a while then same thing. Last tech said it was a crimped wire at the box on side of my house, now its worse than ever. Can't get or keep a connection for long at all. Basically unusable.
How the heck can I get Qwest to resolve this? Any troubleshooting I can do to help them isolate, I've tried two different ActionTec modems with exactly same symptoms. Please help. Any tips on how to escalate to resolution? |
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adem3311
join:2009-04-05
| Did you do anything to your phone or power lines before this happened? Is it rainy or humid outside?
I had this type of problem when my sprinklers were getting the phone box outside my house wet or it was raining. I got a new cover for it and now it works well. Check your WAN stats page and post your stats. I get
SNR Margin (Downstream/Upstream): 31/12
Attenuation (Downstream/Upstream): 4/8
If you are connected to "Qwest DSL" but not to your ISP then it's a problem with Qwest. |
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Anon6
@qwest.net
| reply to TV
The good news is that QWest finally resolved the problem last weekend after a month of calls. I've been unable to get information on what they did to correct the problem.
And of course up until the last call they kept insisting it was the modem, (I have 2 Actiontec's that had the same symptoms) and or the house wiring.
I also contacted their Consumer Affairs manager and got equitable credit on my account.
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