Topic 'Dropped Calls, Need some Help.' in forum 'Vonage' - dslreports.com http://www.dslreports.com/forum/Dropped-Calls-Need-some-Help-22653117 en Sat, 11 Feb 2012 12:11:52 EDT Sat, 11 Feb 2012 12:11:52 EDT Re: Dropped Calls, Need some Help. http://www.dslreports.com/forum/Re-Dropped-Calls-Need-some-Help-22653532 www.testyourvoip.com select the test to Boston, then click on detailed results. if you're not sure of the meaning of the terms, click on one and you'll open up the big glossary. Note that this test is a snapshot. If you have lots of time, and the dude has speakers, you might link to a streaming internet radio station (my fav is »radioparadise.com) and leave it on to see if the stream gets interrupted very often....

ask if the drops happen when no one is using the PC, or if they almost always happen when someone is using the computer. you might find some commonality from which you can replicate the problem, making the solution more evident. (Did I ever share the story of why my car always blew fuses but only on Saturdays?)

look for the typical bandwidth hogs: PTP/torrents, neighbors accessing unsecured wireless routers, kids with computers behind closed doors, etc.

Be sure that the Vonage device and customer router (if different) do not have overlapping IP addresses.

if it's possible, put the adapter in front of the user's router to avoid port and firewall issues (you might have to adjust IP address ranges to avoid conflicts).

good luck, Sherlock!]]> http://www.dslreports.com/forum/Re-Dropped-Calls-Need-some-Help-22653532 Sat, 04 Jul 2009 11:48:28 EDT Dropped Calls, Need some Help. http://www.dslreports.com/forum/Dropped-Calls-Need-some-Help-22653117
Are there any typical issues with vonage and dropped calls to check for first?

Is there a good troubleshooting guide somewhere?

I'm thinking about doing some basic bandwidth testing to ensure he's not saturating his up/down. Maybe a continuous ping test for a bit to see if his internet connection is dropping entirely. Look for anything with his wireless that might be misbehaving.

Basic internet searches aren't proving fruitful. Any help would be greatly appreciated. Thanks in advance!]]> http://www.dslreports.com/forum/Dropped-Calls-Need-some-Help-22653117 Sat, 04 Jul 2009 09:04:16 EDT