said by Belinrahs 
:"Agent: OK, so your speeds are definitely slow, Mr. Castle. I know that. Just a second.
Me: Oh, definitely slow? So you found something?
Agent: Yes. OK, look. It looks like you're on one of our older plans that is unlimited and doesn't have overage charges, however due to the usage you've incurred, the Sprint PCS network has automatically slowed down your aircard. You have used about 31 gigs of bandwidth over the past 3 months.
Me: Oh, great..
Agent: However what I can suggest is that we have you sign up for our regular Mobile Broadband package, which has 5 gigabytes of monthly usage (comment: how about HELL NO!) but does have overage rates incurred if you go over that. You won't, however, be slowed down after 5 gigs.
Me: Unfortunately, that isn't my decision. The account and aircard is owned by a reseller called Millenicom.
Agent: I can offer you a promotional rate...
Me: I think I'd better contact Millenicom and see what they think about this.
Agent: OK, thank you for contacting Sprint Technical Support! Thank you for your business, and good night.
Me: Bye."
HE THOUGHT I WAS DENNIS CASTLE! I never even said that name to him. Hahaha...
I would guess that all Sprint has is Dennis Castle on the whole block of accounts he purchases from them. Sprint would have no need for individual names of Millenicom customers just the numbers for each modem. I called Sprint on a tower problem and they did not have my name or address in their system but did have the modem information for the account which allowed them to address my problem.
