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Forums » US Telco Support » AT&T » AT&T Midwest » [Speed Problem] Pro to Elite, Download didn't change
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(topic move) [Speed Problem] pro to elite upgrade,download stays »
« [Line Problem] ATT 2wire broadband link unavailable error messag  
mpeg4eyes

join:2009-06-14
Nunica, MI

[Speed Problem] Pro to Elite, Download didn't change

A few weeks ago I upgraded to elite. My uploads increased to 640k, downloads stayed at 2.5m. some of my stats are as follows:

noise margin 16.0 dn 17.0 up
attenuation 39.9 dn 24.0 up
output pwr 15.o dn 11.9 up

connect rate 6016 dn 768 up
max conn 9376 dn 1108 up
uncancelled echo -18.4 db
300khz attenuation 46.2 db

I had also checked at the NID and the only difference as downstream attenuation was 38.7.
Thanks for your help.
permalink · 2009-07-04 12:45:28 · Reply to this

wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

Re: [Speed Problem] Pro to Elite, Download didn't change

This faq explains what's going on
I upgraded to a faster speed plan but only my upload speed increased

There are two options used to resolve this
Call tech support if you get someone who understands this issue its a quick fix

Post in the att direct forum and wait for your turn with a tech
permalink · 2009-07-04 13:45:48 · Reply to this
mpeg4eyes

join:2009-06-14
Nunica, MI

Re: [Speed Problem] Pro to Elite, Download didn't change

Thanks for your reply Wayjac, I will post to direct forum.
permalink · 2009-07-04 14:08:11 · Reply to this
Forums » US Telco Support » AT&T » AT&T Midwest(topic move) [Speed Problem] pro to elite upgrade,download stays »
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