Shadow925
join:2009-07-02
San Diego, CA
| reply to Shadow925
Re: Keep trying to subscribe to U-Verse
Now here is where the plot thickens. First of all I never received the callback from the supervisor that the CSR promised would happen within 24 hours. Not surprised there.
I received an automated phone call from AT&T yesterday afternoon confirming my U-verse installation date and time. Hmm they told me the order was cancelled. This must be another of those "system" irregularities that seem to occur frequently with AT&T. Based on that I ignored the call.
About 1/2 an hour later I received another automated call from AT&T telling me that there was a problem with my order and by pressing 0 I could talk to a representative. Why not. I got the rep on the line and explained the whole story to her.
After patiently listening she told me that I could keep the July 8 install date and the pre-installer would check on the 7th to make sure the dsl line is completely clear. If it is they will go ahead with the install, if not they will reschedule.
I'm going to call DSL Extreme and make sure that my line will be "completely" disconnected and see what happen on the 8th. |
