Topic 'Re: [Other] Callcentric configure question' in forum 'VOIP Tech Chat' - dslreports.com

Re: [Other] Callcentric configure question

Mon, 13 Jul 2009 11:39:12 EDT

MartinM posted : Sounds overly complicated. At VoIP.ms, we allow our users to create as many subaccounts as they wish to connect additional phones in their house and businesses. This can all be managed without the need of a PBX system and without having to use Multiple Accounts (Micro management pain). Some or all of these subaccounts can then work as ring groups or independently. Each number can use their own "call treatment".

Having to manage more than 1 account or having to manage a PBX system sounds like a painful process just to use something as simple as one more line. Let me know if you want to try our service, I'll give you a trial credit.

Re: [Other] Callcentric configure question

Thu, 09 Jul 2009 04:47:02 EDT

23270894 posted : We use PBXpress solution in our call center and really satisfied with it. See www.pbxpress.com

Re: [Other] Callcentric configure question

Sun, 05 Jul 2009 12:46:52 EDT

PX Eliezer posted : If there is a good PBX then this shouldn't be an issue in the first place. The PBX should be able to handle multiple DID's, so no need for multiple accounts.

Also, with CC as with some other providers, inbound DID's and outbound calling, are separate issues. CC does offer SIP trunking for outbound PBX calling.

Re: [Other] Callcentric configure question

Sun, 05 Jul 2009 12:32:55 EDT

dicodread posted : this if fine for DID using the free account for the the channel overflow. What happens when I now want to make a call from the other line while the main one is in use like a typical office scenario using a blackbox pbx.

Re: [Other] Callcentric configure question

Sun, 05 Jul 2009 11:34:51 EDT

PX Eliezer posted :

said by dicodread:

Yeah but you still need to feed credit to multiple accounts.

This is a good point, and it is an issue if the DID billing is separated among different paid accounts.

However, as I noted, another way is to use a free account:

"....a free account (CC "IP Freedom") could be started. Then, on the original account, use a call treatment to (forward) one of the DID's to the new account, then register that new account as Line 2 of the ATA...."

I've done this myself, it works well.

Re: [Other] Callcentric configure question

Sun, 05 Jul 2009 11:25:53 EDT

nitzan posted : Here's my view on that as a different provider: Although we can do that (create a sort of sub-account) - it is a PITA. It requires much manual manipulation, and tends to create more problems. Although we'll do it if a user asks - in a perfect world users would just use a separate account for each line.

We have some accounts with 3-4 sub-accounts. They are so complicated that no one but me can support them because support doesn't understand how they work. It takes me a good chunk of time to figure it out myself whenever one of those users asks for support. This means slower problem resolution time, and possible complications that don't normally happen with simpler accounts.

Do yourself and your provider a favor - and work within their standard frame. If they want you to have two accounts for two lines - just get two accounts. It's simpler and faster for them to support, and much less likely to run into weird problems. :)

Re: [Other] Callcentric configure question

Sun, 05 Jul 2009 11:02:03 EDT

dicodread posted : Yeah but you still need to feed credit to multiple accounts.
Why not have a way to eat credit off one single account automatically then and all would be perfect with your version of multiple accounts.

Re: [Other] Callcentric configure question

Sun, 05 Jul 2009 01:19:51 EDT

anon posted : Callcentric allows any number of DIDs on a single account (always did). Please see here:
»www.callcentric.com/features/alt···_numbers

Any DID is, in fact, a virtual number. One may use call treatments to distinguish among different DIDs (and perform different things depending on a DID called) or setup an IP PBX like Asterisk (or any other commercial or free PBX) or purchase a multi-line UA which allows calls targeted to multiple DIDs. There is a number of configuration/setup guides published on the WEB site explaining how to configure different devices and/or software to work with multiple DIDs on one account. An information required to uniquely identify each incoming call is passed along the INVITE message (withing accompanying headers).

Of course, if the UA (the telephone adapter) does not support multiple DIDs per single account (like many simple UAs don't) - then the only way to distinguish among different DIDs is either to setup multiple call treatments forwarding to different (free) accounts or to ask CC's support (via the trouble-ticket; it's a free operation) to move some DIDs from one account to another one (as per N9MD's explanation).

Callcentric does not offer sub-accounts (or sub/second user IDs) because the accounts themselves within Callcentric's network are totally free - any one may open as many accounts as required and use them for any purpose allowed by terms and conditions (moreover - the technical support is also always totally free for any accounts and there is no differentiation among free or paid accounts unlike many other service providers who were discussed here; sorry for slightly "commercialized" reply :-)).

Re: [Other] Callcentric configure question

Sun, 05 Jul 2009 00:13:47 EDT

N9MD posted :

said by Arne Bolen:

said by N9MD:

As far as I know, CC only allows one DID per account.

Callcentric allows several DIDs per account.

CC may allow more than one DID per account (although I see nothing to confirm that on their website). However, SIP registration to an ATA or a Softphone requires a discrete User ID ... which for CC is an 11-digit psuedo DID formatted thusly: 1777xxxxxxx.

So if ... and I repeat, if ... CC allows more than one DID on a single account, it could only function as a virtual number. Incoming calls to either one of the two DIDs would arrive on the same Line.

The providers that offer a "second line" (with the same DID for both lines) do give a separate User ID for the second line. If I recall, one such provider simply appends a "T" to the 11-digit DID when registering Line 2.

Re: [Other] Callcentric configure question

Sat, 04 Jul 2009 18:24:43 EDT

PX Eliezer posted : Another way:

The OP mentioned starting a second CC account, but it does not have to be a paid account.

Rather, a free account (CC "IP Freedom") could be started. Then, on the original account, use a call treatment to route one of the DID's to the new account, then register that new account as Line 2 of the ATA.

ALL of these methods are workarounds. It would be good if CC allowed sub-accounts or something similar. Hopefully they will work on this, they are a great service.

Re: [Other] Callcentric configure question

Sat, 04 Jul 2009 16:25:21 EDT

dicodread posted : What I did was to use my ata and register with a local sip proxy. I then registered a single callcentric account on it and had the DID routed by the proxy server to the ext of choice.
For sip proxy I have tried 3cx, asterisk@home, trixbox and now I have settled on the spa9000.
All did the job fine but the spa9000 had the smallest footprint.

Re: [Other] Callcentric configure question

Sat, 04 Jul 2009 08:59:44 EDT

redtornadoes posted : What i had to do to achieve this, is set up two separate Callcentric accts so i would have two different 1777 numbers... thanks everyone for the replys - case closed :) :)

Re: [Other] Callcentric configure question

Sat, 04 Jul 2009 05:38:40 EDT

Arne Bolen posted :

said by N9MD:

As far as I know, CC only allows one DID per account.

Callcentric allows several DIDs per account.

Re: [Other] Callcentric configure question

Sat, 04 Jul 2009 00:56:47 EDT

N9MD posted :

said by redtornadoes:

Hi, I got two dirt cheap DIDs and got them set up on a pap2t-na, I set up line 1 and Line 2, but either number i call seems like its going thru line 1.. Is there a way to configure that one of the DIDs only ring on line 1, and the other DID only ring on line 2 ?

Confirm that each of your DIDs has a different CallCentric UserID (each beginning with 1777xxxxxxx). As far as I know, CC only allows one DID per account.

When you set up Line 1 and Line 2 on your PAP2T, make sure you use a different SIP Port for each line (e.g., 5060 for Line 1 and 5061 for Line 2).


Sip Port: 		5060 (Line1) & 5061 (Line 2)
Proxy:			callcentric.com		Use Outbound Proxy:		yes
Outbound Proxy:		callcentric.com		Use OB Proxy in Dialog:		yes
Register:		yes			Make Call Without Reg:		no
Register Expires:	3600			Ans Call Without Reg:		no
Use DNS SRV:		yes			DNS SRV Auto Prefix:		yes
Proxy Fallback Intvl:	3600			Proxy Redundancy Method:	Normal
Display Name:		Your Name		User ID:			1777xxxxxxx
Password:		yourpswd		Use Auth ID:			yes
Auth ID:		1777xxxxxxx
Preferred Codec:	G711
Use Pref Codec Only:	yes
DTMF Tx Method:		AVT

Re: [Other] Callcentric configure question

Fri, 03 Jul 2009 14:14:37 EDT

anon posted : I think you will need 2 callcentric accounts. Maybe they will switch one of the DIDs to the 2nd account. Or you can put in a call treatment to forward calls from one of the DIDs to the second account's sip url.

[Other] Callcentric configure question

Fri, 03 Jul 2009 13:52:38 EDT

redtornadoes posted : Hi, I got two dirt cheap DIDs and got them set up on a pap2t-na, I set up line 1 and Line 2, but either number i call seems like its going thru line 1.. Is there a way to configure that one of the DIDs only ring on line 1, and the other DID only ring on line 2 ?