TekSavvy Down (EDIT: Now back online) Page 3

Author	All Replies
twizlar I dont think so. Premium join:2003-12-24 Brantford, ON	reply to TSI Marc Re: TekSavvy Down Glad all the equipment is ok, that would have sucked majorly.
	to forum · permalink · · 2009-07-05 08:29:49 ·
Kareeser hm? Premium join:2006-07-18 Hamilton, ON	reply to TSI Marc For Teksavvy, a 5 hour downtime is pretty damn amazing. Well done!
	to forum · permalink · · 2009-07-05 08:34:05 ·
davidl join:2008-07-11 Vaudreuil-Dorion, QC	reply to TSI Marc Connection is back! Thanks to all at TekSavvy (and Peer1?) for getting on top of this so quickly on a Sunday morning
	to forum · permalink · · 2009-07-05 08:38:10 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON	reply to TSI Marc We're in the suite now. We can see where the fire was. everything appears to be online. -- TSI Marc - TekSavvy Solutions Inc.
	to forum · permalink · · 2009-07-05 08:56:10 ·
justen join:2006-02-21 Montreal, QC ·TekSavvy Solutions..	reply to TSI Marc Still having issues. I'm currently running into this: user.info redial[118]: Started. local2.info pppd[119]: Plugin rp-pppoe.so loaded. local2.notice pppd[119]: pppd 2.4.4 started by root, uid 0 local2.info pppd[119]: PPP session is 7852 local2.notice pppd[119]: Starting negotiation on br0 local2.info pppd[119]: Remote message: Tunnel startup failure local2.err pppd[119]: PAP authentication failed local2.notice pppd[119]: Connection terminated. local2.info pppd[119]: Exit. user.info redial[118]: interface down. Reconnecting... local2.info pppd[117]: PPP session is 6422 local2.notice pppd[117]: Starting negotiation on br1 local2.info pppd[117]: No response to 12 echo-requests local2.notice pppd[117]: Serial link appears to be disconnected. local2.notice pppd[117]: Connection terminated. local2.notice pppd[117]: Modem hangup local2.info pppd[117]: Exit. user.info redial[116]: interface down. Reconnecting... Or, alternatively, this: user.info redial[335]: Started. local2.info pppd[336]: Plugin rp-pppoe.so loaded. local2.notice pppd[336]: pppd 2.4.4 started by root, uid 0 local2.info pppd[336]: PPP session is 6642 local2.notice pppd[336]: Starting negotiation on br1 user.info redial[338]: Started. local2.info pppd[339]: Plugin rp-pppoe.so loaded. local2.notice pppd[339]: pppd 2.4.4 started by root, uid 0 local2.info pppd[339]: PPP session is 72 local2.notice pppd[339]: Starting negotiation on br0 local2.info pppd[336]: Remote message: Tunnel startup failure local2.err pppd[336]: PAP authentication failed local2.notice pppd[336]: Connection terminated. local2.info pppd[336]: Exit. user.info redial[335]: interface down. Reconnecting... local2.info pppd[339]: Remote message: Tunnel startup failure local2.err pppd[339]: PAP authentication failed local2.notice pppd[339]: Connection terminated. local2.info pppd[339]: Exit. user.info redial[338]: interface down. Reconnecting... If I swap the copper between the two modems, I can eventually get one or the other up, but so far I've not been able to re-establish multiple links. Even after multiple ten minute (or more) breaks for the errant (throttled?) modem, I'm still getting: user.info redial[697]: Started. local2.info pppd[698]: Plugin rp-pppoe.so loaded. local2.notice pppd[698]: pppd 2.4.4 started by root, uid 0 local2.warn pppd[698]: Timeout waiting for PADO packets local2.info pppd[698]: Exit. user.info redial[697]: interface down. Reconnecting... Any ideas? justen
	to forum · permalink · · 2009-07-05 08:57:04 ·
dcorreia join:2003-08-08 Mississauga, ON	stop trying to connect for 10 minutes. Bell has you blocked for trying too many times too quickly.
	to forum · permalink · · 2009-07-05 08:58:26 ·
justen join:2006-02-21 Montreal, QC ·TekSavvy Solutions.. 1 edit	said by dcorreia : stop trying to connect for 10 minutes. Bell has you blocked for trying too many times too quickly. As I mentioned, I've had the throttled(?) modem offline for multiple ten+ minute breaks. justen
	to forum · permalink · · 2009-07-05 08:59:43 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON	we're checking to see if there might be something else. -- TSI Marc - TekSavvy Solutions Inc.
	to forum · permalink · · 2009-07-05 09:03:07 ·
AkFubar Resistance is Futile join:2005-02-28 Toronto Can.	reply to justen I originally had trouble getting my connection back too. Took a couple of attempts and had to reboot my puter as well. Working well now. -- "No matter where you go, there you are." - Buckaroo Banzai
	to forum · permalink · · 2009-07-05 09:06:25 ·
dcorreia join:2003-08-08 Mississauga, ON	reply to justen My apologies, it's been a long night!
	to forum · permalink · · 2009-07-05 09:14:21 ·
justen join:2006-02-21 Montreal, QC ·TekSavvy Solutions..	reply to TSI Marc After more than a twenty minute break for the second modem, I'm still stuck at single link. I'm now getting: local2.warn pppd[1129]: Peer has wrong endpoint descriminator: terminating link Eventually going back to: local2.info pppd[1358]: No response to 12 echo-requests local2.notice pppd[1358]: Serial link appears to be disconnected. I did call in and do the MLPPP switch during the downtime an hour or two ago, which is the only actual variable change here on my side... I dunno. justen
	to forum · permalink · · 2009-07-05 09:32:45 ·
ktan join:2008-11-28 1 edit	local2.info pppd[1358]: No response to 12 echo-requests local2.notice pppd[1358]: Serial link appears to be disconnected. I'm having this issue as well. I can log on to bell just fine though.
	to forum · permalink · · 2009-07-05 09:35:48 ·
fkkejrbn @rogers.com	reply to TSI Marc said by TSI Marc : said by Nonteksavvyuser : There us a thing called redundancy and disaster recovery. Teksavvy might want to investigate these. Sorry bout your luck The redundant equipment is there, just 2/3 setup. The last changes for the upgrades we've been doing were to deal with exactly these types of problems. Had this have happened a month from now we would have remained online for the most part. Is the redundant equipment in the same building? What happens if 151 burns down??
	to forum · permalink · 2009-07-05 09:43:02 ·
R0CKY TSI Rocky Premium,VIP join:2005-05-19 Chatham, ON	If 151 Front burns down, you pretty much have a national telecommunications issue.
	to forum · permalink · · 2009-07-05 09:46:58 ·
jfgkhdufu @rogers.com	True, but wouldn't it make more sense to have the redundant equipment in a different location??
	to forum · permalink · 2009-07-05 09:51:47 ·
pnjunction Teksavvy Premium Premium join:2008-01-24 Toronto, ON	reply to TSI Marc Is there where I complain that TSI should have redundant systems on the moon or at the bottom of the ocean?
	to forum · permalink · · 2009-07-05 09:52:04 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON	I agree that multiple locations would be even better. for now, this was the best possible plan. -- TSI Marc - TekSavvy Solutions Inc.
	to forum · permalink · · 2009-07-05 09:53:59 ·
sdfjsjdh @rogers.com	reply to pnjunction how about just out of the down town core??
	to forum · permalink · 2009-07-05 09:55:35 ·
Trisomy21 join:2006-04-27 Kingston, ON	reply to TSI Marc I bet Bell tried to Sabotage you.
	to forum · permalink · · 2009-07-05 10:07:23 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON	reply to sdfjsjdh this was already a massive upgrade, had we had it completed, it would have saved us from this problem. I think we're on the right line of thinking overall. -- TSI Marc - TekSavvy Solutions Inc.
	to forum · permalink · · 2009-07-05 10:08:53 ·


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