djweis
join:2006-04-02
West Des Moines, IA | reply to IntraLink
Re: Qwest not allowing calls to our Commpartners telephone lines
There's quite a few ways that this could break, it's probably something that commpartners would need to take care of themselves however. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| said by djweis  :probably sorry, guys. Convenient, but incorrect. The new carrier is only involved if no one (bad pun) can reach you. But if the OP can get calls from other network providers (Verizon, AT&T, Sprint, etc.) then the problem is at Qwest, and it's their customers that must open a trouble report along the lines of "I can't reach this phone number on your service, but I can reach it on my cellphone (or other service)."
It works the other way, too. If you port a number from Vonage to Qwest, and Vonage customers can't reach you, that's a problem for Vonage and not for Qwest.
In all cases it is the origination carrier, not the termination carrier that has to change their own routing consistent with porting databases. Every carrier gets all the updates and must load them. PIA for sure, but that's how it works. |
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djweis
join:2006-04-02
West Des Moines, IA
| There's other problems such as the LIS trunks being congested or the TDT not being set in the Qwest network that an end user will not be able to ask about. Yes, you could surely force your way through it as an end user and spend a lot of time talking to people who know nothing about what you are asking or you could have the people at the two telephone companies use the proper method to determine where the problem is. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | as a Qwest customer you simply call repair and say "I can't reach this phone number from my phone." that's it. don't help them troubleshoot it, don't explain anything. |
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djweis
join:2006-04-02
West Des Moines, IA | Original poster is not the qwest customer. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | that's right. it's the caller's problem that their phone company doesn't work. |
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