google2
join:2004-02-04
South Beloit, IL | Giving Customers More Than They Expect It's nice to see at least one company delivering better than expected service. The cynic in me says the speeds won't last for long. |
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 Logan 5Enjoying the CataclysmPremium,MVM
join:2001-05-25
Austin, TX
kudos:7
 ·Comcast
| said by google2: The cynic in me says the speeds won't last for long. Well, the cynic in ME says you can amend this to say "The cynic in me says the speeds won't last for long as the longer it's discussed where Verizon can see it the more likely it will be for them to correct whatever caused the free speed bump in the first place".
Hardly beneficial to it's longevity to have the fact that Verizon is in this situation splashed all over the BBR front page today now isn't it....?
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 jmn1207Premium
join:2000-07-19
Ashburn, VA | It was Verizon employees that were the first to tell everyone to look for actual provisioned speeds well above that of the advertised speeds.
We have affectionately called this overhead, "fluff". I am fairly certain that the speeds are provisioned for symmetrical 25/25 and 35/35 speeds, and any variations being seen is most like due to send window size variations or the Flash test being used. Most of the sustained tests using actual files suggest 25/25 and 35/35 speeds.
Interestingly enough, not everyone is seeing these increased speeds, but a majority of the FiOS regions do appear to have these "faster than advertised" speeds.
The problem, as I see it, is that customers paying for the 15/5 tier are also seeing speeds at 25/25.
Supposedly another round of upgrades will be happening in August, which will hopefully set everything straight. I'm holding on to my 50/20 tier until there is more solid evidence that the extra speed will stay. |
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 cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5 | reply to Logan 5
Who cares. You are paying for the slower speeds. Enjoy it while you can for as long as you can. You are out nothing if they ever do lower the speeds to what they are actually advertised as. |
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pnolte
join:1999-10-21
Chino, CA | reply to google2
my 20/5 line has been 20/20 for over a year now. In running the bw tests here I usually get 19 down and 17 up on my wireless computer. On the wired side I just beat 20/20. If they drop me to 20/5 oh well.. it will take a few minutes longer to post photos on flickr. |
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 GeekGirl1Premium
join:2007-01-28
Morrisville, PA
kudos:2 | Says who? From my 20/5 service:
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jmn1207Premium
join:2000-07-19
Ashburn, VA | reply to cdru
Re: Giving Customers More Than They Expect said by cdru:Who cares. You are paying for the slower speeds. Enjoy it while you can for as long as you can. You are out nothing if they ever do lower the speeds to what they are actually advertised as. The problem is the people paying more money for the 20/20 plan that they might be contracted under. Should they switch to the cheaper 25/15 tier for increased performance of 25/25 or just stay where they are and hope that these "fluffed" speeds finally come back down to the advertised rates?
It would be nice if Verizon could let people know for sure what speeds they should actually be seeing. Just make the provisioned rates known is all I'm asking. I'd much rather have 25/25 than 50/20, as the upload is the kink in my armor, and what keeps me waiting around on Friday afternoons just wishing I could crack open a beer and log off my VPN. A 25% increase in upload may not seem like that much of an improvement, but to see faster speeds at a much lower cost would be significant, if only I could be certain that it would be sustainable and not drop down to 15Mbps in a month or two. |
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cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5 Reviews:
 ·Frontier FiOS
| said by jmn1207:The problem is the people paying more money for the 20/20 plan that they might be contracted under. Should they switch to the cheaper 25/15 tier for increased performance of 25/25 or just stay where they are and hope that these "fluffed" speeds finally come back down to the advertised rates? It's not a problem. It's a unadvertised benifit that is not guaranteed and may disappear at any time. You pay your money and take your chances on what perks you might get. People can pay for 20/20 service and know that they will get 20/20 service (yes, i know that no speeds are not guaranteed...but just presume that they are for the sake of arguing). They don't have to worry if they can get 20/20 speeds today, but tomorrow they may lose 1/4 of their current speeds.
It would be nice if Verizon could let people know for sure what speeds they should actually be seeing. Just make the provisioned rates known is all I'm asking. If you subscribe to 20/20, you're provisioned as far as you know at 20/20. If you subscribe at 25/15, you're provisioned at 25/15. If you are at 50/20, well, you get the idea. If you get more then that, congratulations. If you get get just what was advertised, bummer...you don't get the extra fluff, only what you pay for. If you get less, then their is room to gripe.
I'd much rather have 25/25 than 50/20, as the upload is the kink in my armor, and what keeps me waiting around on Friday afternoons just wishing I could crack open a beer and log off my VPN. A 25% increase in upload may not seem like that much of an improvement, but to see faster speeds at a much lower cost would be significant, if only I could be certain that it would be sustainable and not drop down to 15Mbps in a month or two. I understand your delema. But you can't be certain. If you could it would be advertised (and billed) as such. |
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Logan 5Enjoying the CataclysmPremium,MVM
join:2001-05-25
Austin, TX
kudos:7 Reviews:
·Comcast
| reply to google2
Just to be clear: I'm not a FIOS user, but I've been in these forums long enough to see that Verizon's right hand doesn't always know what it's left hand is doing..
I was merely stating that if indeed Verizon wasn't already aware of this "fluff" then it's longevity would be questionable given the amount of noise being generated about it not only on this site but others as well.
If however "It was Verizon employees that were the first to tell everyone to look for actual provisioned speeds well above that of the advertised speeds" then all bets are off and all I can say is enjoy it while you can as long as some Verizon VP doesn't decide it affects their bottom line and decides to end the "fluff"...
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 HarleyYacYacoPremium
join:2001-10-13
Allendale, NJ
kudos:1 | reply to GeekGirl1
Re: Says who? Hi,
You have a problem. Try a server closer to you or speakeasy NY.
Lee |
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 MikePremium,Mod
join:2000-09-17
Pittsburgh, PA | reply to google2
Re: Giving Customers More Than They Expect ..or someone made a provisioning template mistake and no one noticed yet. |
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 birdfeedrPremium,MVM
join:2001-08-11
Warwick, RI
kudos:5 | said by Mike:..or someone made a provisioning template mistake and no one noticed yet. A mistake almost system-wide, two weeks and nobody noticed? I don't think so.
The overprovisioned speeds appear to be exclusively those who upgraded to the new tiers introduced 6/22. Rumors of an August Surprise may turn out to be additional improvements.
I think VZ is stress-testing the system with over-provisioned almost symmetrical service prior to making an announcement that they're here to stay. |
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 RARPSL
join:1999-12-08
Suffern, NY | reply to GeekGirl1
Re: Says who? Try using the Java Test not the Flash one. Flash under-reports the speeds. |
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1 edit | reply to cdru
Re: Giving Customers More Than They Expect The upload speeds are the bonus here (symmetrical speeds). Bravo to someone who knows what they're doing within the network or maybe just a software snafu ???
This upgrade I believe is for new customers coming onto the network. |
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| reply to jmn1207
I got fios phone and internet 10/2 in Nov 2008. I heard about the 15/5 increase on BBR. Looked for it on line in my acct mgt center. Said it was 2.00 mo. more. Ok cool. Chatted on line with the vz cust service rep in god knows where...saved all this order documentation and chat session for "proof" later. Guess what 2 days later Im getting 25/25 speeds. Checked numerous speed tests. Now how much do you want to bet I am going to net nailed on fees on this. I tell my self over and over. Leave your vz stuff alone... dont touch it. Nope. I have order something from verizon and sure as hell the order will be screwed up and Ill end up paying thru the nose.. screw ups is what unions do best. So speed is nice but likely short lived once I see how 2.00 mo increase is really 25.00 |
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| reply to ashworth
It's not actually a 'snafu'... before the price bump they put out a company-wide communique that people paying for 25/15 would be 'provisioned' for 25/25, with similar bumps across all speed tiers. This was planned; why it was planned, I'm not exactly sure, but as a VZ employee I'm of course hoping that it was an attempt at giving customers better than they expect, which I roundly applaud. |
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Logan 5Enjoying the CataclysmPremium,MVM
join:2001-05-25
Austin, TX
kudos:7 Reviews:
·Comcast
| reply to google2
ok, let me ask an open question or 2 to anyone that works for Verizon:
Will the "provisioning" being mentioned be a permanent thing for those lucky enough to get it? Many people are concerned b/c they think that with Verizon's past billing issues/snafu's that they are going to eventually be charged for the difference in Tiers once VZ catches 'their mistake'.....
If it is to be a permanent thing, what happens to all those who have paid for "X" speeds now that others can pay for a lesser tier and get the next higher speed for free b/c of the "provisioning"? I'd hate to be on the short end of that, I'd be pissed if I found that out and want an immediate re-rate to what they are paying so why should I have to pay more?
Seems like VZ needs to be careful here that they don't send the wrong Public Relations message with this.. |
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