Gabe1972
join:2009-07-06
1 edit | [HN7000S] HN7000S speeds are awful. I regret upgrading from DW7
I recently upgraded from a DW7000, which I was perfectly happy with, to the HN7000s. With the DW7000 I was getting average download speeds of 1100, and upload speeds of 160, no matter what time of day it was.
Since upgrading in mid May, my speeds have been awful. They started out at about 350 down and 150 up at it's fastest, to 75 to 125 down and 160 up now. I have had numerous discussions with Hughesnet, but until about a week ago, my "Web Responsiveness Test" (which is a complete joke) was 12 seconds or less, so they said it was fine, which it CLEARLY wasn't.
Now for about the last week my speeds have dropped to the above stated amounts, and my "Web Responsiveness Test" has gone up to about 25 seconds on average. Level 4 tech support is finally supposed to call me, but this just irks me.
How can they justify dropping my speeds by 75% and, until the major problem for the last week, say that my speeds are fine? What do you think they would say if I paid them 75% less?
I have contacted Verizon to see if they will install the DSL equipment at the terminal in my area so we can have it here. I am going to switch to that when and if they make it available here, but until then, if the level 4 gets my speed only back up to the 350 and not the 1100, I am going to explode.
What do you think happened? When I did the upgrade from the DW7000 to the HN7000s, here is what changed. I was on 87W 1259 MHz 15 Msps with the DW7000. Now I am on 87W 1090 MHz 30Msps with the HN7000s.
I had the DW7000 and the good speeds for a little over two years. Was it the new modem/router or switching to the new transponder, or a combination of both that killed my speeds? I had and remain on the Pro plan.
I hope level 4 can help me.
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Steve17702
@direcpc.com
| Re: [HN7000S] HN7000S speeds are awful. I regret upgrading from
Don't let them pull that web responsiveness test crap on ya. Tell them THEIR SPEED TEST shows I am only getting 75-125k. I don't care about browsing. Run the speed test everyday two or three times a day and tell them to look at it and ask them why in the hell I want to pay 80 dollars a month for dial up....
I don't know what happens. A few months back my download speeds went to 75k consistently. After the usual mumbo jumbo of tier 1 they sent out a tech to replace the radio unit on my dish. It didn't help. I told them it wouldn't. Finally the tech guy called and they switched me to another satellite or gateway and instantly I got 700-1400 k. Then the end of June it Just 6 days ago it starts again. and I call them and they give the web response test and told me it was at 12. I told him I'm not paying for 75k downloads. I don't care about browsing. Then he had me run the performance test in safe mode. Same thing. Then he was like Oh I'm so sorry sir. This service is no good. Tells me tier 2 will be calling me. That was last Thursday night...They make you give them a time to call now and if you miss the call you're fucked. Call back to reschedule. They can't help me now till the 9th of July. I bitched at billing and they threw in two free weeks of crappy service for free. I thought that was nice of them.... Assholes.... 9 days of dial up..... |
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Gabe1972
join:2009-07-06
| Oh, trust me, I know the web response test is worthless and I have told every tech that has requested that I run the test that. I told one tech that I refuse to run it and that he needed to pay attention to my speed tests. After a bunch of arguing I told him I was done with him and I wanted his supervisor. That is actually what got me to this latest level 4 call back, which I am still waiting for. It has been four days, but I am giving them the benefit of the doubt because of the holiday weekend. I will wait for one more day, then call them and yell some more.
The web response test is just another excuse for them to screw us out of speed and allow them to throttle us down.
As you were saying...I am pretty darn sure it is a transponder problem or satellite problem here, and hopefully I can convince level four of that. It didn't start until the upgrade and switching transponders. I highly doubt it is the modem itself. If I remember correctly, level 4 is based here, in the States. It would be nice to talk to someone I can understand and can understand me for a change. |
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dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA | It is most likely at the gateway (less than full transponder) level. Unfortunately Hughes has no method to switch gateways, so a transponder change is necessary to accomplish it. |
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Simetra62
join:2009-07-07
Merryville, LA
| reply to Gabe1972
Seems we are in the same boat. We upgraded to the 7000S a year ago January. It has run fairly well until lately. Since June 19th, we have suffered with extremely slow downloads. Our uploads are, for the most part,good. We have had numerous calls to and from tech support with no fix yet. The last guy that called last (July 3rd) did admit there was no "smoking gun" as to what the problem is. Nothing seems to be wrong with our equipment or theirs (yeah right). I am now waiting for another call supposedly before Wednesday. Hopefully they will have an answer and fix.
I know what you mean about them wanting you to run the responsive test. Web response is not my issue . Our average Download/Upload for the past 3 weeks has been 200/250.
PS...I am sick of running the tests....LOL.
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HN7000S/ 87W/ 1090H/ 98m/2 watt/ Small Office Plan |
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yolarry
join:2007-12-29
Creston, WV | reply to Gabe1972
I have to agree
Ever since may I cant even get to facebook. I get a satellite outage page like a every day thing.
Only thing I can now is use instant messenger. this is bs! |
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Gabe1972
join:2009-07-06
| Same here. Since the upgrade and switch, almost every time I try to open Hotmail, which I have used for years, it times out.
The only thing I can hope is that the engineer from Verizon will check the terminal at the end of my road and see if DSL equipment can be installed in it. According to a tech, that's all they have to do. If so, I am definitely going with DSL. I would love to tell you what I am going to tell Hughesnet when that happens, but common decency prohibits me from saying it here...LOL. |
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mountain_jim
join:2003-06-10
Hot Springs, NC
| reply to Gabe1972
I am still on the DW7000, last 2 weeks or so during daytime getting periods of extremely poor speeds, right now 75 kbps down and the same up on speakeasy. From reports in this thread, moving up to a current modem is no sure thing to improve on this eh? I live very close to a rural Verizon switch, was not aware you could call them concerning putting DSL on, I just have been entering my phone number online and being told 'sorry, unavailable' all the time.
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DW7000 IA8 1410 router: 67.142.137.146 fixed |.98 2watt | Small Office | Vista 64 Ult SP1) IE7.0.6001 |
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Simetra62
join:2009-07-07
Merryville, LA
| They are having me run the speed and responsive tests 3 times a day / 5 times a session. I just read the FAQ and found out, this count toward my FAP. Although I haven't hit the threshold in a long time, it just doesn't seem right that these test count as usage.
Oh well, another thing to watch.
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HN7000S/ 87W/ 1090H/ 98m/2 watt/ Small Office Plan |
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Gabe1972
join:2009-07-06
| reply to Gabe1972
Well...that's it. I finally got hold of Tier 4 tech support by calling them back. The "tech" looked for twenty seconds, said all of the diagnostics came back clean, and then gave me the "speed not guaranteed" speech. I told him I was getting speeds of less than 60 down. He gave me the speech again. I told him something I cannot repeat here and hung up.
On a good note, I was able to talk to the local engineer for Verizon and he said to start a petition in the area for people who want DSL. He said if I can get ten addresses and signatures that it would get the ball rolling. Thank God. If I have to deal with Hughesnet much longer I am going to go postal...LOL.
For any of you that are running the web response thingy...it doesn't matter if you get over twelve seconds. Mine are running at 25 to 35, but the tier 4 jerk gave me the "speed" speech. It seems that no matter what your problem is, they give you the speed speech.
As soon as I get DSL I am just going to stop paying them. Let them try to come after me for the $400. They can't bill my card because I am not on auto billing, and they can't bill the card I opened the account with because that one wasn't even mine. All they can do is snail mail me a bill, and being that I am on SS disability, they can't push it, nor even get a judgment. Tough for them. I usually don't screw people out of money, but they are doing it to me.
One other thing...I called the three local TV stations in Buffalo and one of them might do a story on this. You know...the "consumer action" type story. Sorry HUGHESNET...LOL. |
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Lynnmk
@Level3.net
| lynnk  I have been without a modem since June 28, when my 7000s went out, now they are telling me they are on backorder. I called a local installer to try to get a modem, and they can't get any from Hughes Net either.
Oh, thank my lucky stars for dial-up.
At least I can get online. I also wish Verizon would get DSL here. - ILLINOIS |
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