philtrim
join:2008-05-28
Paintsville, KY
| [Line Problem] Xtreme 6 - Disconnects...noise filter profile rem
Called in a trouble ticket 2 weeks ago. A tech showed up, asked several questions, said he would get back to me in a day or two. A week past never heard anything.
I noticed over the weekend, I had more uptime the last 3 days, I had NO disconnects at all, bfore I was having at least 5 or 6 per day. So, I decided to test my speed. I used speakeasy and the Bellsouth test. I was only getting 3.2Mb down (I have the 6mb DSL) I tried several times, could not get above 3.2.
So I called tech support, after the rep was back and forth with the engineer, they said I had a noise profile, and they removed it. They had me reset my modem (westell 327w) and I did, I checked my speed, boom, 6mg again. I hung up the phone and told them I would try it out. Well, I go home after work, check my router logs, and I have 4 or 5 dropped connections. I know it is hard to determine the problem without the line stats.
I even ran a new cable (cat5e) this evening from the NID to where my modem is (with filter) thinking it may be my internal connection, no help, already a couple of disconnects.
What to do next! Keep calling support?
Sorry for the long post!
My setup:
6mg DSL extreme
Westell 327W modem
(bridged to a Linksys wrt54gl router w/ Tomato 1.23)
Thanks. |
