said by thesimonsens:We currently use Sprint as our cell phone provider. One phone on our plan has ended on the contract, the other phone, mine, has until April 2010 until the contract ends (Apparently my husband has to renew a contract to upgrade my phone)
Although we are being billed to our home address in Ohio, Sprint continues to charge us South Dakota (where we originally started using Sprint as our cell provider when we lived here) taxes instead of Ohio. Now we are visting family in South Dakota and we can not even get half of one bar here. We come back to SD frequently and it is a pain in the rear to not be able to use our phones or receive calls until we are in Sioux Falls. I had 7 missed calls on the 24th that I didn't even get the missed call or voicemail icon until the 28th!
My sister in Ohio uses Verizon and family here uses Verizon so we are thinking of making the switch. However, I still have until Apr 2010 until my contract ends
Does anyone have any idea if they prorate the ETF fee or if it is X amount regardless? And what has your experience been with Verizon compared to Sprint if you have had both before?
Thank you
Among all carriers, Verizon is the worst in term of getting the most out of customers. Sprint has the worst customer service. As far as billing errors, it can happen with any carriers. If I were you, I would have considered other carriers, other than Verizon. You could ask anybody how Verizon's policy and what Verizon does to get the most out of their customers. Business is business, but other carriers has friendlier policy and still make money.
