jfirstenberg
join:2002-03-25
Solon, OH |  Standard vs. Low Profile
Is there a reason low profiles 19/2 cutomers pay the same as the standard profiles 25/2.
If you are getting less, shouldn't you pay less? |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
 ·AT&T U-Verse
 ·AT&T CallVantage
·Comcast Digital Vo..
 ·Comcast
| What are you getting that's less exactly? Really the only one I could see complaining are HD customers.
The difference is 19/2 gives you 3SD/1HD or 4SD. If your on 25/2 you get 2HD/2SD or 4HD. The cost of HD service is $10 a month so I guess you could call and ask for 50% off but that's it.
I guess they may not let you get the 18 meg internet on the 19/2 profile if you have TV service. I don't see why they can't since they changed the TOS to take care of that. Basically maxing out our 18 meg internet can affect the TV service. |
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TheDuck
join:2003-06-22
Eastlake, OH | reply to jfirstenberg
But if you can't get the 18 meg service then you aren't paying for 18 meg service. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | Yes you are as long as you don't use the TV service. That's what AT&T changed in the TOS. Even if your on the 25 meg profile and have 18meg internet. If your watching 4 live streams you won't be downloading at 18megs. |
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jfirstenberg
join:2002-03-25
Solon, OH
| I honestly dont need speeds above 3mb but I do need at least 2 HD streams. I'm trying to see if the Customer Care group can help my situation. If I only get 1 HD stream, features such as DVR and 85+ HD channels become less valuable. One could argue they should have different pricing based on what you actually get. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast
| Again how? You get charged $10 for HD no matter the amount of TV's you have. If you don't like it switch. Unless a VRAD comes closer or they come out with pair bonding or another technology your stuck.
I am not sure how the DVR is useless that still works the same just minus 1 HD stream.
I am on the 25/2 profile but I don't pay for HD so to me really no difference in the profile settings. I basically get 4 SD streams. |
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jfirstenberg
join:2002-03-25
Solon, OH
| I suppose you have to read the very fine print. Based on their website, "All receivers are digital and ready for high definition TV (HDTV) programming that will deliver a brilliant picture."
It should read, "All receivers are digital and ready for high definition TV (HDTV) programming that will deliver a brillant picture for two and in some cases one TV at a time" |
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