 XT0RTS3x, Drugs, War
join:2001-07-28
Edmonton, AB
1 edit | reply to Lesaonar
Re: [AB] Is it me or is it Shaw? For your information Mr. Ignorant, I have both providers in my home and have used Shaw for the past 7 years. The main reason for using both providers is because both and I and one of my roommates consume a lot of bandwidth. A single 15 Mbit connection is not enough for both of us.
On the average number of support calls I had made to either provider , it has been 10 to 1 for Shaw vs Telus. Though Shaw's support is located where I live, I have found Telus to be much faster to solve infrastructure problems. Therefore, I don't need to call them as much.
Now let's see if you can be more constructive within this thread.
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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1 |
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Reviews:
 ·Shaw
 ·TELUS
| The only non-constructive I've made in this thread was my last response to you. I used Telus for 3yrs not once did they ever follow through with a single report I made regarding issues like regular drop offs, insane packet loss (10-30%), unresponsive email servers and completely useless support. And the above is a drop in the bucket compared to what others deal with. And their rating here supports that POV.
As for Shaw's service and support I've had very few issues with the service and 0 issues with support as I contact tier 2 directly. And their rating here supports that POV.
Have you ever used Tekksavy? Somehow I'm thinking no, so really your perspective on whether one is better than the other is moot. So run along fanboi... |
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XT0RTS3x, Drugs, War
join:2001-07-28
Edmonton, AB
1 edit | said by Lesaonar:The only non-constructive I've made in this thread was my last response to you. I used Telus for 3yrs not once did they ever follow through with a single report I made regarding issues like regular drop offs, insane packet loss (10-30%), unresponsive email servers and completely useless support. And the above is a drop in the bucket compared to what others deal with. And their rating here supports that POV. As for Shaw's service and support I've had very few issues with the service and 0 issues with support as I contact tier 2 directly. And their rating here supports that POV. Have you ever used Tekksavy? Somehow I'm thinking no, so really your perspective on whether one is better than the other is moot. So run along fanboi... You're probably the worst troll that I have seen lurk these forums....
I hate to say that you probably haven't used their services either seeing that you did a Shaw review, so let's cut the bullsh**. I don't care to use Teksavvy because they are a RESELLER selling the same thing as Telus. If something within the infrastructure breaks that Teksavvy can't fix, they still have to go through Telus for the resolution. Not all people give a damn about customer service, they just want the service to work and adding a third party into the mix delays the resolution.
On an end note, I know where your name will reside in my forum preferences.
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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1 |
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| reply to Lesaonar
If you're contacting tier 2 support directly, either you know people directly in the company, or you've been... problematic. |
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Reviews:
·Shaw
·TELUS
| reply to XT0RT
said by XT0RT:I hate to say that you probably haven't used their services either seeing that you did a Shaw review, so let's cut the bullsh**. I have 2 connections. Shaw for my LAN and Tekksavy for my business line in my shop. Just because I haven't written a review doesn't mean squat. Did you find my telus review as well?
said by XT0RT:On an end note, I know where your name will reside in my forum preferences. You seem to have me confused with someone who cares... |
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Reviews:
·Shaw
·TELUS
| reply to AnonShawUser
said by AnonShawUser:If you're contacting tier 2 support directly, either you know people directly in the company, or you've been... problematic. *buzz* Wrong. Unless problematic entails contacting support management and requesting the # so I could bypass tier 1 due to their lack of technical knowledge or understanding of the technology they're paid to support. It's not hard to get the tier 2 number if you actually know what you're talking about concerning issues. |
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