| reply to ctg1701a
Re: [DNS] Comcast Launches Trial of Domain Helper Service Tried to opt out twice and Comcast says my cable modem MAC isn't in the database. That's strange..I'm looking right at it. Nice job Comcast...blame me for your fail.
(15 year network engineer, so yes I know what and which MAC to submit)
tyler@allisonhouse.com |
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 usa2kBlessedPremium,MVM
join:2003-01-26
Canton, MI
kudos:3 | Looking at it online, or the tag?
Online would prove what they can see over the net. |
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themikebPremium
join:2003-10-26
Petersburg, VA
1 edit | Do you have to be sitting at home with your Comcast connection in order to access the opt-out site? I'm currently at work, currently connected through my phone for internet. The page does not load up. Any thoughts on this?
Edit: Called Comcast tech support, the guy did not have a clue what I was talking about, so I filled him in. Showed him the address for opting out and got the email sent to me. Issue resolved, and opt'd out.
Just a little note about calling tech support, might have to clue them in about it, since it is a new service. |
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 jlivingoodPremium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1 | said by themikeb:Do you have to be sitting at home with your Comcast connection in order to access the opt-out site? I'm currently at work, currently connected through my phone for internet. The page does not load up. Any thoughts on this? Yes, the opt-out site is only accessible from the Comcast network.
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JL
Comcast |
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jlivingoodPremium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1 | reply to Pingmeister
said by Pingmeister :
I've used other ISPs where there is no opt-out, and it's not fun, especially where the system you're on blocks port 53 UDP. I have to wonder how long it will take malware slingers to exploit the ISPs redirect. I know that you CC engineers don't make these decisions, you just get to deal with the fallout. The *idea* people are never the ones who need to make it work. I also work in a company with over 100000 employees, and I know what you have to go through to make opt-out available. To accomplish the equivalent in my company would probably require homicide, or at least pissing off a *lot* of people who can affect my career. I just wanted to chime in between all the ass reaming that going on here, and thank you for not forgetting about people like me. You could have done the easy thing, said F-it (like other ISPs with no opt-out), let people deal with it, and heard a lot less shit about it. It being what it is, I don't know how you could make it any better, and I just want you to know that I appreciate what you have done to make it as painless as possible.
Thanks for the post and giving me a good chuckle. 
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JL
Comcast |
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 lilhurricaneCrunchin' For CuresPremium,Mod
join:2003-01-11
Purple Zone
kudos:51
 ·Comcast
Host:
TV over IP
Software
RCN
Inside Insight
Team Discovery
| reply to jlivingood
said by jlivingood: ...we surveyed what other companies have done for opt-out and aimed to make ours easier and more automated than anyone else. J And that it was.
Thank you, Comcast for the option.
No issues here, quick - done.
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 pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1 | reply to ctg1701a
Just got the announcement email.. and guess what?
It was automatically routed straight to Outlook's junk inbox, lol. Least they could do was make it a less spam-triggered (laden?) message.
I've already opt-ed out, so I'm safe now right?
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Webmaster - Steve
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»www.1-gb.net
»www.ppnstudio.com |
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 sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:13
Comcast HSI
Comcast Cable TV
Team Helix
Distributed Comput..
Linksys
| said by pokesph: It was automatically routed straight to Outlook's junk inbox, lol. Least they could do was make it a less spam-triggered (laden?) message. I use Outlook. Emails from Comcast to my primary email account go to that inbox. Emails to the other accounts go to the default Delete folder where I can review and decide what to keep. The destination of email here is according to my settings.
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Join Team Helix * I am praying for these friends . |
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pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1 | said by sortofageek:said by pokesph: It was automatically routed straight to Outlook's junk inbox, lol. Least they could do was make it a less spam-triggered (laden?) message. I use Outlook. Emails from Comcast to my primary email account go to that inbox. Emails to the other accounts go to the default Delete folder where I can review and decide what to keep. The destination of email here is according to my settings. yes I suppose that I _COULD_ set up a proper filter, but I still find it funny that these 'service' messages triggers Outlook's default spam filter and the bill is ready and other non-important Comcast mail usually doesn't.
At least it didn't auto-delete.
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Webmaster - Steve
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»www.1-gb.net
»www.ppnstudio.com |
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sortofageekNot TroublePremium,Mod
join:2001-08-19
There & Then
kudos:13 | My point is that your result is not an issue on Comcast's end. It is entirely a result of your configuration.
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Join Team Helix * I am praying for these friends . |
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usa2kBlessedPremium,MVM
join:2003-01-26
Canton, MI
kudos:3 Reviews:
 ·VOIPo
·WOW Internet and..
1 edit | Hmmm and more random text
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Morb
join:2005-11-03
Forest Hill, MD | reply to jlivingood
said by jlivingood:One of the objectives of the draft in question is to document current practices. As such, how widely something is done and how it is done on a technical basis is very appropriate what goes in the draft. Again, you are falling on the "everybody else is doing it!" fallacy to justify Comcast's actions. Lots of people steal cars. It could be called current practices too, but it is still wrong.
Just because other ISP's are typo-squatting and intentionally breaking Internet standards for advertising revenue purposes doesn't mean that it's OK for Comcast to do the same. |
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| reply to ctg1701a
said by ctg1701a:said by Bobbob :The opt-out service does not work, at all. Proof: I opted out, rebooted the network hardware, and the DHCP keeps coming through with the wrong addresses. We had to reconfigure to static ones. These DNS Addresses worked to disable this crap: » dns.comcast.net/dns-ip-addresses.htmlSo, where should I send the bill for the time to reconfigure our network devices, and cleanup the spam and other crap that your change let get through our firewalls and into our systems today, hmm? I estimate about 24 total man-hours of labor, at $200 an hour. When you break DNS, you break everything above it too. Comcast broke their DNS servers today. Since you are posting anonymously I could only verify using the email you posted under and it says your account is in delete status. If this is not the case, please login to the site and please PM your information and will be happy to help you opt-out. Thanks No thanks. We've decided to go a different direction, and opt out of your service entirely. We're in talks with another provider, who's more than happy to sign actual contracts stating that if they fuck up their DNS, then they'll foot the bill for the problem.
So there. This is at least one customer you can kiss goodbye because of this. Hopefully, it won't be the last. I hope your company burns. |
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 jack bGone FishingPremium,MVM
join:2000-09-08
Cape Cod
kudos:1
1 edit | reply to ctg1701a
I have a hardware device for real-time monitoring of my energy usage connected on MY LAN with a http: // based address / GUI, (no www) and now I can't access it. Thanks.
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~Help Find a Cure for Cancer~
~Proud Member of Team Discovery ~ |
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AVonGaussPremium
join:2007-11-01
Boynton Beach, FL | said by jack b:I have a hardware device for real-time monitoring of my energy usage connected on MY LAN with a http: // based address / GUI, (no www) and now I can't access it. Thanks. It may be worth opening up a separate thread and providing a bit more detail about the situation. Comcast's change should not have affected your ability to resolve local names, just whether or not you receive a NXDOMAIN or the "search portal" page redirect. |
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jack bGone FishingPremium,MVM
join:2000-09-08
Cape Cod
kudos:1 | Thanks for the suggestion, I plugged OpenDNS server addresses into my router WAN DNS fields and I'm back in business. This just started, nothing else changed on my intranet.
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~Help Find a Cure for Cancer~
~Proud Member of Team Discovery ~ |
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AVonGaussPremium
join:2007-11-01
Boynton Beach, FL | Strange, since OpenDNS does essentially the same thing with returning a search landing page redirect instead of a NXDOMAIN response unless you disable or opt-out of that "feature". |
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| I find that strange as well given the note from Comcast's explanation on their Terms of Service page. According to that, the domain name typed into the browser must have a "www" in it in order to be redirected.
I would echo AVonGauss that more details would be nice to see. |
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jack bGone FishingPremium,MVM
join:2000-09-08
Cape Cod
kudos:1 | Thanks for your interest, but the issue is now moot, since opting out from "the service".
Here is the address I enter in my browser:
which resolves to the embedded web server in the energy monitor device's hardware gateway.
I was being redirected to Comcast's search page.
I can no longer duplicate the error since opting out, but that redirect stopped immediately while using OpenDNS.
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~Help Find a Cure for Cancer~
~Proud Member of Team Discovery ~ |
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