said by Arne Bolen:

I just made a test with my New York number entered as 001646xxxxxxx and called my Google Voice number. The Caller ID was shown correctly so it works.

When using a Voxalot account the number must be entered in the "From User" field.

said by Arne Bolen:

Betamax has no need for providing a good service because they have more than enough customers. People love the free PSTN calls and the low rates to cell phones in Europe.

You only need to pay 10 EURO (13.92 USD) once every 90 days and for that you get 300 free minutes every week. If you use all the free minutes your rate per minute is around 0.36 cent. If you use more than 300 minutes a week the rate on exceeding minutes are extremely low.

You are also able to set your own Caller ID with most of the Betamax services. There is no charge for Caller ID.

Besides free or cheap PSTN calls you also get texting to very low prices.

A lot of people think free calls or calls to very low prices are more important than good customer service.

For some people low prices are so important they can move to another provider just to save a quarter of a cent per minute.

Betamax does not spend a cent on support or customer service but their customers are still happy. It is a strange world we live in. :)