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[TWC] Roadrunner 15/2 upgrade, still on 10/2?!?! »
« What the heck is going on in SoCal? - Part 2  
AuthorAll Replies

mwf

join:2000-11-26
Granite Quarry, NC
·Vonage

RRBiz-North Carolina

I filled out an online questionnaire after not receiving a call back on a support call. I had to call back to make an account change after waiting 24 hours. Gave them poor marks for response, resolution, etc, etc. Anyway, someone just called to make sure everything had been resolved. Pretty cool.
to forum · permalink · · 2009-07-10 15:12:21 · Reply to this


Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
said by mwf See Profile :

I filled out an online questionnaire after not receiving a call back on a support call. I had to call back to make an account change after waiting 24 hours. Gave them poor marks for response, resolution, etc, etc. Anyway, someone just called to make sure everything had been resolved. Pretty cool.
I've had tons of problems with RR Biz since they merged into regional offices from local offices. I had to send an email to a VP contact in Charlotte just to get our CEO installed. They jerked him around for 3 months but after the VP emailed him, they had him installed in a couple days. Absolutely ridiculous.
to forum · permalink · · 2009-07-12 20:46:23 · Reply to this
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Forums » US Cable Support » Road Runner[TWC] Roadrunner 15/2 upgrade, still on 10/2?!?! »
« What the heck is going on in SoCal? - Part 2  

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