RRBiz-North Carolina in Road Runner http://www.dslreports.com/forum/r22687164 en Tue, 09 Feb 2010 16:55:44 EDT Tue, 09 Feb 2010 16:55:44 EDT Re: RRBiz-North Carolina http://www.dslreports.com/forum/remark,22696533 Matt :
said by mwf See Profile :

I filled out an online questionnaire after not receiving a call back on a support call. I had to call back to make an account change after waiting 24 hours. Gave them poor marks for response, resolution, etc, etc. Anyway, someone just called to make sure everything had been resolved. Pretty cool.
I've had tons of problems with RR Biz since they merged into regional offices from local offices. I had to send an email to a VP contact in Charlotte just to get our CEO installed. They jerked him around for 3 months but after the VP emailed him, they had him installed in a couple days. Absolutely ridiculous.]]> http://www.dslreports.com/forum/remark,22696533 Sun, 12 Jul 2009 20:46:23 EDT RRBiz-North Carolina http://www.dslreports.com/forum/remark,22687164 mwf : I filled out an online questionnaire after not receiving a call back on a support call. I had to call back to make an account change after waiting 24 hours. Gave them poor marks for response, resolution, etc, etc. Anyway, someone just called to make sure everything had been resolved. Pretty cool.]]> http://www.dslreports.com/forum/remark,22687164 Fri, 10 Jul 2009 15:12:21 EDT