Topic 'Some install pictures.' in forum 'Wireless Service Providers' - dslreports.com http://www.dslreports.com/forum/Some-install-pictures-22687957 en Sat, 11 Feb 2012 07:06:06 EDT Sat, 11 Feb 2012 07:06:06 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22711028 said by viperm:

WHAT WOULD YOU DO??
Ask for a supervisor. If they do not resolve the issue, escalate as far as you can go and you probably need to contact the PUC after that.

Even saying you are going to call the PUC will probably kick VZ in the ass enough to get someone with some brains out there.
--
"No job is so important, and no service is so urgent that we cannot take the time to perform our work safely."
-- AT&T, Your World, Destroyed.
--Safety One Tower Rescue Certified
--LLigetfa:"Wimax is like teenage sex. Everyone talks about doing it."]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22711028 Wed, 15 Jul 2009 10:28:35 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22711011 said by superdog:

The TELCO's have been doing a shitty job for the last 50 years. The examples of their service in this thread is one of the reasons that everyone hates them, and it is obvious to me it isn't getting better. :(
I have not been around for 50 years to even say I can 100% agree/disagree but it definately seems that since the breakup things have gone downhill for most of the RBOCS (if you will even call them that anymore, I do however). The whole breakup seems to have caused a lot of "I don't care" attitude. Obviously over time this attitude has been inbred into the system and you have what we have today.

There are the pockets of telcos that do care, and then there are even those techs that do care. I think the majority of techs do not, as I have personally experienced it before on a dsl trbl where the tech actually wrote "XYZ" on the WORD notes. I called back and they rolled a different tech and he found some plant issues upstream and was able to resolve it. I've seen it on the POTS side of the house, and I have even seen it in adjacent areas (not in my area but I was working on issues in that area) with the hicap departments.

I know there are forum members here (Splitpair, etc) that work for the Bell and they are "old school" technicians. Not many of them around anymore though. Qwest has a couple of them in my LATA that are part of Special Services and they are the best that I have come across around here. They truly care that your circuits stay up, and when the CO has a "plant error" they admit it.

Unfortunately this even extends to the Cable CO's, and WISP's. There are WISP's in my area that are just as lazy or "XYZ" tickets that could easily be resolved.

Just saying.... :)
--
"No job is so important, and no service is so urgent that we cannot take the time to perform our work safely."
-- AT&T, Your World, Destroyed.
--Safety One Tower Rescue Certified
--LLigetfa:"Wimax is like teenage sex. Everyone talks about doing it."]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22711011 Wed, 15 Jul 2009 10:26:05 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22710813
Now why isn't the cable in a conduit?
--
standard disclaimers apply.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22710813 Wed, 15 Jul 2009 09:44:14 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22710745
We have had 1 vender meet already to determine who's issue it is and last time we pointed out the same thing it was on Verizons side so they supposedly fixed it NOT!

The customer is who is missing out ths is an older neighborhood where they are eventially pulling FIOS ETA???

The customer of ours has an inside maint plan to. Here is the issue.

The main nid is right out by the gate of thier home about 300 yards from the house. That nid has a 5 pair running underground up thier driveway to another nid about 1/2 up their driveway. Then that nid is hooked up to another 5 pair running up the rest of the driveway to ANOTHER Nid attached to the house then entering the building..

Who you ask owns the wiring from the nid at the very end of the driveway up to the house? Verizon wont admit they own it, we claim we dont own it since we took over the account from Verizon. Customer wants us to pull up all the asphalt and cement in thier driveway up to the house to repalce the cableing between all nids??? for a $5 a month indoor maint plan?

Since when does an indoor maint plan cover burried wiring OUTSIDE the home that was probably run by verizon back in the day but they wont claim its thiers. It could have been run by the contractor who built the house but who knows then is it owned by the customer and maintaned by the customer not us?

So now we are going to have another vendor meet to discuss the issue again. Why is it so damn hard if you isolate the main nid from the rest of the wiring and the hum is still there on the VERIZON side do they want to fight us on this?

We even went out ACROSS the street where Verizons pedestal was an disconncted the house... On verizons pedestal side HUGE hum!!! The pedistall is all beat up no grounds that we can see are hooked up and the pedistal will not even close so its been open to the elements for who knows how mamny years???

WHAT WOULD YOU DO??
--
ComTrain Certified Tower Climber. American Tower Certified approved contractor. Wireless consultants.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22710745 Wed, 15 Jul 2009 09:26:48 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22710634
It takes 2 seconds to just write a note and stick it in a highly visible place saying "Hey, I was here to do this install, and because of the rules, I need yada yada to finish my job. When it is installed, call this number and I will be back to finish". That takes 2 seconds, you won't break a sweat and life would be better for all of us.

From what I have read so far, it seems as though these techs are coming out, looking at the situation, saying "The hell with it" and leaving without trying to help anyone. While I would never expect anyone to do a job they are not allowed to do, I would expect some common decency among human beings.

NOTHING pisses me off more than a moron (I DO NOT mean anyone who posted in this thread) who assumes I should know the rules about something I do once a year (if that?) and refuses to do anything to explain what has to happen, where I can get the info. I need and who to contact for answers.

Another thing, to get mad at someone because they are your competitor is stupid. If anyone thinks that by being moronic and treating someone else with ignorance that it will help destroy that business and preserve your job, you are wrong. All that does is piss off anyone involved with the transaction and make them even more determined to do more damage to the business or individual involved that is treating them with disrespect.

This is the good old USA, and if you have a business that provides crappy service, someone smarter than you will come along and do it better. The TELCO's have been doing a shitty job for the last 50 years. The examples of their service in this thread is one of the reasons that everyone hates them, and it is obvious to me it isn't getting better. :(
--
»www.wavecrazy.net
]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22710634 Wed, 15 Jul 2009 08:56:57 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22698395 said by battleop:

"Could it have possibly been that the at&t tech simply tested the circuit and didn't notice the premise cable break?"

Only if the tech was Stevie Wonder. The damaged cable was directly below the NID a few inches above the ground.

I don't know what AT&T did to these guys during the merger but there was an abrupt change in the way we were treated when it changed from BellSouth to AT&T.
If it is on the customer side of the NID then it is the customers responsibility unless they have some type of wire maintenance with the telco.

We charge I think $4/mo for wire maintenance and we will repair or diagnose anything past the nid. If the customer does not have the maintenance then we test to the nid and stop. The customer is informed that the issue is with their inside wiring and it's $85/hr to repair and diagnose the issue.

With that said though, we'd probably repair the problem as long as it didn't require us to re-pull cable, but we aren't required to if they do not have wire maintenance.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22698395 Mon, 13 Jul 2009 09:48:22 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22697843
Only if the tech was Stevie Wonder. The damaged cable was directly below the NID a few inches above the ground.

I don't know what AT&T did to these guys during the merger but there was an abrupt change in the way we were treated when it changed from BellSouth to AT&T.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22697843 Mon, 13 Jul 2009 07:26:06 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22697522
I did tell AT&T to get bent on me putting in a phone line so they can "manage" their router also. Like I'm not paying enough already.

In regards to the OPs thread though. I would HIGHLY recommend getting rid of the grids mount you have installed. I have lost every one of those brackets to wind I ever installed. Even some that were "beefed up" by our local welder.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22697522 Mon, 13 Jul 2009 02:11:49 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22697104 said by battleop:

Now I realize that's not AT&T's problem but what would it really hurt for the tech to mention something like that?
Could it have possibly been that the at&t tech simply tested the circuit and didn't notice the premise cable break?

I understand what you're saying but at the same time I find it hard to believe that at&t is purposely making your life harder.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22697104 Sun, 12 Jul 2009 23:28:35 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22697011
So I drive about 45 minutes to the customers site to try and figure out what was wrong. After about 20 minutes I went out to the NID to check sync and I looked down and saw that the cable leaving the NID toward the customer was damaged, probably with a weedeater. Now I realize that's not AT&T's problem but what would it really hurt for the tech to mention something like that? ]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22697011 Sun, 12 Jul 2009 22:54:20 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696964 said by battleop:

"but honestly, if you are competitor."

Competitor or not, We are still a customer. We are not a Clec so we don't get Clec pricing nor should we be treated like one. We seem to get treated like a Clec but we don't get the advantages that a clec should.
And as a customer.. why would you expect to receive anything more than the tariffs say you should? I guess I don't feel that the telco owes you or me anything more than the state filed tariffs say they have to provide, and once again.. i don't see why one would feel they should do more?]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696964 Sun, 12 Jul 2009 22:42:47 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696952
Competitor or not, We are still a customer. We are not a Clec so we don't get Clec pricing nor should we be treated like one. We seem to get treated like a Clec but we don't get the advantages that a clec should. ]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696952 Sun, 12 Jul 2009 22:39:24 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696880 said by battleop:

From my experience, if you are a small ISP in AT&T land don't expect anything beyond what a tariff calls for.
I'm not trying to start anything more.. but honestly, if you are competitor.. why would you expect anything more? The tariffs are there for a reason and those dictate the service and level of service you can expect.. IMO it wouldn't make sense to expect anything more.. especially if you are a direct competitor.. and if you feel you are not getting the normal level of service or having to do more than another customer then you just need to call the psc and they generally will straighten those issues right out :)]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696880 Sun, 12 Jul 2009 22:23:22 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696627
From my experience, if you are a small ISP in AT&T land don't expect anything beyond what a tariff calls for. If you are an AT&T customer in any OTHER business you can expect decent service. I run into this with some other CLECs but they are at least friendly. Some Clecs will go out of their way to offer good service to us. Our money is just as green as the next guy and we are certainly no threat what so ever to AT&T yet they are very hostile. ]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696627 Sun, 12 Jul 2009 21:13:21 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696569
There are a lot of AT&T techs in our LATA that have a lot of anger toward Clecs and ISPs. I assume they make the same amount of money installing a Clec circuit as they do their own. So why do they see the need to be assholes? Before the merger you could still run in to some guys that did seem to care.

"The Local CoNtact (LCN) will be notified of the jep and if that is not you then whoever is the LCN is has the responsibility to notify you of the jep."

They just leave. I am always the POC on circuits but never hear a word.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696569 Sun, 12 Jul 2009 20:58:48 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696501 said by battleop:

It's also no one's job to tell us what is needed on various projects.
It's your job to understand what is required, if you don’t then maybe you need to hire someone who does.

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696501 Sun, 12 Jul 2009 20:35:12 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696497 http://www.dslreports.com/forum/Re-Some-install-pictures-22696497 Sun, 12 Jul 2009 20:33:43 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696476 said by battleop:

Here lately they install the smart jack where ever they can install it with the least amount of work as possible. There are several buildings with telco closets where they simply refuse to install the smart jack in that room. That is because a circuit unlike dial-tone is to be installed to the Minimum Point of Entry (MPOE) if that is outside that is where it is installed, it’s you job as the end user to extend it to where you need it or supply a ways and means and pay to have it extended further in.

They will now install the smart jack on the outside of the building but then cancel because there was not a ground available. It would be nice if they would tell us they are not going to install the smartjack in the same place as the others and that a ground is needed. It's happened to me twice this year.
The Local CoNtact (LCN) will be notified of the jep and if that is not you then whoever is the LCN is has the responsibility to notify you of the jep.

I've had it with the CWA and some the complete bullshit rules they come up with. I've had guys who will not pull on a pull string because that's someone else job.
The CWA doesn’t write those rules they are in the Tariff’s which if you had taken the time to read you would understand it is your responsibility to provide a ways and means to pull in the cable including a pull line or mule tape and a proper ground.

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696476 Sun, 12 Jul 2009 20:28:53 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696440
It would have been nice to have been old that. I guess that's someone else's job. In the last 60 days I have more shit delayed because of the phrase "That's not my job." It's also no one's job to tell us what is needed on various projects.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696440 Sun, 12 Jul 2009 20:19:03 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696434
Here lately they install the smart jack where ever they can install it with the least amount of work as possible. There are several buildings with telco closets where they simply refuse to install the smart jack in that room. They will now install the smart jack on the outside of the building but then cancel because there was not a ground available. It would be nice if they would tell us they are not going to install the smartjack in the same place as the others and that a ground is needed. It's happened to me twice this year.

I've had it with the CWA and some the complete bullshit rules they come up with. I've had guys who will not pull on a pull string because that's someone else job. So I pulled it my self instead of waiting an hour for who ever had to show up and pull it.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696434 Sun, 12 Jul 2009 20:16:51 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696357 said by battleop:

They will go to a site and cancel the install because the customer did not supply the ground. By the way we don't cancel installations we jeopardize the job for missed appointment due to subscriber not ready for install.

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696357 Sun, 12 Jul 2009 19:52:04 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696347 said by battleop:

I have never ever seen an AT&T tech that would run the ground. They will go to a site and cancel the install because the customer did not supply the ground. I do believe what I posted was "not having a number 6 run to that grounding bar" I never said nor implied the AT&T tech would run the number 6 as supplying the proper ground to that bar is the subscribers job.

Yes I have a very, very bad opinion of the AT&T and the CWA.
That’s too bad as I work for AT&T and am a member of the CWA.

Wayne

--
If you cannot fix it with a buttset and some beanies you ain't a technician]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696347 Sun, 12 Jul 2009 19:48:20 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696257
Yes I have a very, very bad opinion of the AT&T and the CWA.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696257 Sun, 12 Jul 2009 19:20:40 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696241
The #10 ground is the fault of my own. I had #10 ran in there for some of the old equipment and he grabbed it to use his bar and then split it between the bar to the NCTE, Router, and my original stuff when we moved off sat to T1. I should prob go back and run in some #6 for this one.

There isn't much to bond to unfortunately, as out of all the meter banks on this house, the one that goes down into the basement isn't bonded outside at all, it dates circa 1930's - 40's probably, so in order to bond it all together I'd have to ground the system myself... which i don't know if i want to open that can of worms if you check out the other thread in the original post.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696241 Sun, 12 Jul 2009 19:16:53 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22696084
An NCTE can be grounded with a number 10, but once a ground bar is installed a 6 is required to the bar.

I would also recommend you install a low voltage surge suppressor, something with a breakdown under 10 volts or so on the subscribers side of the NCTE. The network side will have 400 volt protectors and if that NCTE takes a hit that passes through the SmartJack you might not need to replace a router if you have a well grounded surge protector on the subscriber side.

By the way don't forget bonding to.

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician
Click for full size
]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22696084 Sun, 12 Jul 2009 18:31:16 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22695678 http://www.dslreports.com/forum/Re-Some-install-pictures-22695678 Sun, 12 Jul 2009 16:47:10 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22695600 said by Killa200:

Luckily this time around we aren't liable. This was an old site with a cobbled setup that was replaced with a mikrotik system. In between us setting up the old one and this new one, they re-roofed the place (it had roughly 40 year old shingled, almost all had no stone left) and upon finishing the roof they put it up and tarred over the bolts with roofing tar. All of my brackets put in for wiring have sealing self tap screws.
Is the mount really grounded? Neither the bracket nor the grid on the side seem grounded. When the omni is struck by lightning will you be liable for damage to the building?]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22695600 Sun, 12 Jul 2009 16:22:33 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22695560
::EDIT:: on a funner note... i just got back from that particular site because the smart jack card on the hdsl circuit delivering the t1 was blown out... again. Would be the 2nd once since the circuit was put in less than a year ago. Good thing i keep spares on hand because ATT is slow to deploy. They just leave the westell box open anymore and come in and swap cards with me after i call.... then leave my card in the 2nd bay not hooked up for me to pick back up.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22695560 Sun, 12 Jul 2009 16:13:59 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22695518 That to me looks like the most likely candidate for a leak.

We never attempt to do that we usually have a roofer or electrical guy run it up thru the roof with flashing, weatherhead and seal it properly so we are not liable for a leak down the road..
--
ComTrain Certified Tower Climber. American Tower Certified approved contractor. Wireless consultants.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22695518 Sun, 12 Jul 2009 16:05:09 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22693770
SuperWISP: Yes, but not on that side of the eve on the roof as the equipment is actually higher than where it crosses to the other side of the roof, and that particular section is around 10 feet in length. From the tip of the roof where it crosses down, and to the side of the wall it does down it is secured.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22693770 Sun, 12 Jul 2009 02:46:47 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22693571 http://www.dslreports.com/forum/Re-Some-install-pictures-22693571 Sun, 12 Jul 2009 00:58:54 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22692943 http://www.dslreports.com/forum/Re-Some-install-pictures-22692943 Sat, 11 Jul 2009 21:49:32 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22691352
I could see the ground on the demarc/equipment board picture and after looking at pics of the power at that location I figured grounding was going to be tough.

The only thing I'll suggest is that you bond the mounts and also bond the antenna's as well. Bonding the antenna is just my personal preference, bonding the mount which the antenna attaches to should suffice. It may save you a bit of headache with equipment damage.

I wish more people would take the time to post pics of their installs. It's good to see how others are doing things and give the rest of us a chance to steal err borrow ideas! :p]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22691352 Sat, 11 Jul 2009 13:42:54 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22690053
I can't say much else for the building ground though.... :(

Rhaas: Sadly that s not outdoor cable. As far out as i am i'd need to have it ordered and shipped here, and the project was an ASAP as part of the park had no coverage and they were shedding tenants cause of this. Later down the road i'll end up having to replace it, and when i do it will be outdoor with powder.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22690053 Sat, 11 Jul 2009 02:20:04 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22690040 said by Killa200:

I went and got a few pictures of the install referred to in this thread: »RouterOS Questions and more recently about how bad the location is for AP1 in this thread: »[OT] Find the code violation!
Not a ground in sight!
Those omnis are really nice lightning air terminals.]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22690040 Sat, 11 Jul 2009 02:10:06 EDT Re: Some install pictures. http://www.dslreports.com/forum/Re-Some-install-pictures-22689897
Is that blue cat 5 outdoor rated though? I just came across a bunch of blue comscope cable when I snarfed a couple of customers from another wisp earlier this week. I was afraid to use it so I just replaced it.

I'd be careful in that basement! ]]> http://www.dslreports.com/forum/Re-Some-install-pictures-22689897 Sat, 11 Jul 2009 00:51:47 EDT Some install pictures. http://www.dslreports.com/forum/Some-install-pictures-22687957 RouterOS Questions and more recently about how bad the location is for AP1 in this thread: »[OT] Find the code violation!

Sorry for the low res, i sorta need to remember to check the camera before i shoot, lol.

AP 1, on building roof

Backhaul to AP2
Click for full size
Full shot of setup on roof
Click for full size
Board in basement, pardon some of the mess... its a death trap down there.

AP2... that was a pain to work on, lol

Full shot of AP2

Power feed

Locked for a reason... no little prying hands from the park children!
]]> http://www.dslreports.com/forum/Some-install-pictures-22687957 Fri, 10 Jul 2009 17:26:34 EDT