http://www.dslreports.com/forum/Re-Terms-and-conditions-of-service-22677567 en Fri, 10 Feb 2012 14:35:42 EDT Fri, 10 Feb 2012 14:35:42 EDT http://www.dslreports.com/forum/Re-Terms-and-conditions-of-service-22688412 said by MartinM:

The fact that the problem was his callerid number has been reported to the customers the first time he has contacted us about this issue.
Please be honest, I'm just trying to get to the bottom of it, not make you look bad...

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REFERENCE NUMBER: LTK151029939147X

Dear Ken,

I've been able to reproduce the issue when calling from UK Server with CallerID starting with 403 291.

We've changed the route for Canada on this server and this should resolve your issue. Let us know if this happen again. We apologize for the inconvenience.
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In all other responses, there was mention of caller ID problem, but each response there was a "We'll look into it" or "We're still on it" Like I said earlier, I like VOIP.MS service when it works - but FOR ME it doesn't work with my caller id... My caller id works perfect with Callcentric, LES.NET and Internetcalls to the same carrier... I'm still thinking it's something on your end...]]> http://www.dslreports.com/forum/Re-Terms-and-conditions-of-service-22688412 Fri, 10 Jul 2009 18:54:07 EDT http://www.dslreports.com/forum/Re-Terms-and-conditions-of-service-22679854
The fact that the problem was his callerid number has been reported to the customers the first time he has contacted us about this issue.]]> http://www.dslreports.com/forum/Re-Terms-and-conditions-of-service-22679854 Thu, 09 Jul 2009 12:32:41 EDT http://www.dslreports.com/forum/Terms-and-conditions-of-service-22677567
"3. VoIP.ms is not intended for end users, and the customer shall understand that the level of support, and the service offered is intended to customers with a higher technical level."

Any end user without "a higher technical level" should be aware of this.

I think it is not fair to expect the same level of support as Callcentric and other providers intended for end users. VoIP.ms clearly is intended for customers with very good technical skills.]]> http://www.dslreports.com/forum/Terms-and-conditions-of-service-22677567 Thu, 09 Jul 2009 02:42:43 EDT