No incoming calls or outgoing calls ticket 341323
Hi, for the last 5 days I am unable to receive calls or make any calls. If someone calls into my number They get disconnected (won't go to voicemail) , although if I check online I can see the number of the person calling in , nothing comes through. If I try to make an outgoing call it usually just goes to a busy signal.. although a couple times the call did make it through BUT this rarely happens. I did open a ticket 341323 and have been in touch with 1st and 2nd level support and tried everything they suggested with no help! I have not heard anything back for last 2 days . Any help or suggestions wouls be appreciated thanks John
actions · 2009-Jul-11 5:30 am · (locked)
Same issue here with my number service went down 5 days ago. Customer service is really RUDE and unapologetic about it. When I asked to escalate the issue I was told "Its VOIP, what do you expect?". Would definitely want to get out. Any recommendation? Definitely want to keep my number.
actions · 2009-Jul-12 2:41 pm · (locked)
Re: No incoming calls or outgoing calls
said by teleblenvoes :»www.callcentric.com/products/
Any recommendation? Definitely want to keep my number.
If you want a great company, but you need to be a mench and get your own ATA (such as a Linksys PAP2T-NA for about $ 50 from Amazon).
If you want a good company, but still want them to handle everything for you including supplying the ATA.
actions · 2009-Jul-13 1:16 am · (locked)
|reply to jjandura |
Re: No incoming calls or outgoing calls ticket 341323
After several callbacks from teleblend support they finally figured it to be the ATA device , sent a replacement out very quickly and Now my phone is working fine. My experience with Teleblend support was always quick and courteous . thanks John
actions · 2009-Jul-19 4:17 am · (locked)
Good things said about TB
Personally I have had just minor problems since the SR change.
actions · 2009-Jul-24 11:13 pm · (locked)