http://www.dslreports.com/forum/tech-support-matters-even-when-you-can-run-your-own-system-22692320 en Fri, 10 Feb 2012 02:34:03 EDT Fri, 10 Feb 2012 02:34:03 EDT http://www.dslreports.com/forum/tech-support-matters-even-when-you-can-run-your-own-system-22692320
BTW I am an unusual user with an unusual old grandfathered AT&T product: a static IP address subnet routed through the DSL subnet. I pay $65 a month for it, but would gladly pay more if when the service stops working I could call up an engineer and have him fix it.

Oh, and I moved down the street once, and they messed that up. I was without service for a week, and part of it was just a mandatory 6 day waiting period to see if things come alive normally, at the end of which you are allowed to call and report that it doesn't work and they type the commands to turn on the service while you wait. That's the kind of product it is -- low prices made possible by not paying people to do customer service.

If I knew of a smaller, more expensive, less reliable company from which to get DSL, I'd have switched a long time ago.]]> http://www.dslreports.com/forum/tech-support-matters-even-when-you-can-run-your-own-system-22692320 Sat, 11 Jul 2009 18:28:40 EDT