said by Matt_31:David or whomever you are.
You dont send me a msg or anyway for me to contact you. Just say you would like to talk to me. HOW?
Read the post again they WONT let me talk to the local office! So today after having the exact same issues like others are and seeing its been more then a couple days
The problem from this post
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[DVR] DVRI call the number in asking if there is some ETA on getting this fixed (as I can understand it can be outta your hands) but I get told there is no problems. I would need to contact my local office. I nicely explained to her the problem. She still said I need to contact my local office as they are weekend help.. I also explained to her my issue in trying to talk to the local office. There wasnt much she could do (which I understand).
So I sit here with 2 DVR boxes that work terrible that I cant get my cable company to do something about, let alone anyone to talk to. Also now my cable service isnt working like it should.
I am a bit skeptical about the guy that contacted you but I do agree with the problems your having here. It has been getting worse lately with the guide not showing whether it is a new or repeat and my hard drive keeps filling up with recordings and I have to go through and delete all of them. I would be ok with the issue if I could connect an external hard drive but Insight does not allow that either, it just frustrates me so much. The problem with these boxes are, the more things they have on the hard drive the worse they operate. So don't think your the only one alone in this issue, and the issue with customer service as well. Anytime I ever have a problem its always send a guy out to check the signal levels which I told them were fine over the phone, I can check them myself with the Broadband Modem and the Cable Box, and they either say well everything is good here not sure what is wrong, or I can't fix it I will have to send someone else. The other thing that always annoys me so much is... "They will show up between 8 and 12 today, then they show up at 3." No one calls, I just have to wait. So I feel your frustration, and I wish they would actually listen to what their customers are saying and do something about it.
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