nawhead
join:2003-08-29
Duluth, GA
| Upgraded to 6MB, phone line keeps going out
I just upgraded to the 6mb service. Love the new speed!
But... ever since the upgrade, the phone line goes out a lot now. It goes out several times a day. Not just the DSL, but the actual phone line goes dead. There is no dial tone at the NID box outside the house.
At first it was just one long, entire day outage (maybe some maintenance?). Then it became 1-2 hour outages. Now it's like 15 minute outages, several times a day. This is very distressing since in the past several years (when I had 1.5MB, then 3MB), these type of outages was maybe a once a year occurence.
I checked the line stats on my DSL modem, Speedstream 5260, and this is what I got:
From what I've read over in the ATT forums, those line stats are good (SNR Margin of 8.0 is "fair", Attentuation of 29.0 is "excellent"). And rightly so, since when the connection is up, I have 0 problems whatsoever. Fast, consistent 6.5mb+ speeds with low latency.
But then the phone dies and the internet dies with it as well.
A Bellsouth... er AT&T technician came to the house twice. The technician said the phone line was up when they came by so the problem is "wiring inside the house." And they charged us $85 a pop for the visits... Grrrr.
What should be my next step? How could I explain my problem better so I can get this resolved?
Should I be going through ATNEX support or AT&T? |
