Re: DSL down in NY and CA - dslreports.com

Author	All Replies
jimbo48 join:2000-11-17 Hayward, CA ·AT&T DSL Service ·EarthLink	reply to wadonoel Re: DSL down in NY and CA I had ongoing random disconnects in the same time period and had to fight with ELNK. They seemed to have stabilized it finally after ~three weeks of random disconnects. I too was told that there was some work going on at the CO level. Had to laugh sometimes at the different stories that I got. They told me my router was causing the problem till I informed them it was a direct connect of one PC to the modem. Then they said the modem was bad and that they couldn't do anything more or send a tech person out to the CO-house till I replaced the modem. I'm no longer under a contract so they offered to waive the cost of a new modem if I would pay shipping and handling of a new modem (Zyxell-P-660 ELNK) to replace my Zyxell-P-660 ELNK. all for the low low price of 26.95 shipped 2nd day air. They first offered an "overnight air" replacement for 78.95 which I nearly choked on. This topic came about after one of ELNK's agents said that my modem was an old modem and "should" have been replaced long ago with new technology. Long story short, I'm back using my router and my modem and everything is stable again(methinks a bit better performance as well). "Something" was going on with ELNK and COVAD at the CO level but I could not get ANY information on what was wrong, what they did to fix it etc. I do know that I received multiple callbacks form support to find out if what they did was still working! First time in "many" years that a 2nd or 3rd tier rep called me back.
	to forum · permalink · · 2009-07-13 11:39:52 ·
Doctor Olds I Need A Remedy For What's Ailing Me. Premium,VIP join:2001-04-19 1970 442 W30 clubs:	said by jimbo48 : IThen they said the modem was bad and that they couldn't do anything more or send a tech person out to the CO-house till I replaced the modem. [snip] This topic came about after one of ELNK's agents said that my modem was an old modem and "should" have been replaced long ago with new technology. Long story short, I'm back using my router and my modem and everything is stable again(methinks a bit better performance as well). I still hook up my original 5660 Modem/Router that I received in January 2000 and it works beautifully on my 6.0/768 line with perfect sync. Until EL goes ADSL2 or ADSL2+ with their product, the original Modems will continue to work fine. Only the newer P660R series are ADSL2+ ready and they will work fine on older line using G.DMT or ANSI T1.413 being fully backward compatible.. -- What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
	to forum · permalink · · 2009-07-13 13:17:04 ·


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