mmay149q
join:2009-03-05
Dallas, TX
| reply to Monty1
Re: Frequent Disconnects in Glastonbury, Ct.
said by Monty1 :
Thanks Matt. After I wrote this post, I called the support line and a tech did come out. He changed the gateway and until tonight all has been well. I just got on the computer to find no internet for a minute or so. I am curious to see if this has been happening while i am not home. Is there a way to check connectivity logs? please let me know so I can keep an eye on this.
You should be able to go to »192.168.1.254/mdc which is the advanced page on the RG, and it should also contain the logs link at the bottom, also if you click the "Detailed Statistics" Link at the top left under the "Broadband Link" section and it should show you something called "DSL Unavailable Seconds" which will show you your downtime for the day, you can also reset these stastics via a button in the top right corner daily to monitor it. If you're still having drops then sign up on here, and private message me your billing account number and a good number to call you, and I'll make sure we get this resolved.
Thanks, Matt
U-Verse Tier II Technical Support.
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